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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Julia Huntsman, 562-896-2609 on April 4, 2011 at 6:18am
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David, when you get on the phone to India, tell them you must be connected to their U.S. office. I once went to their Ombudsman's Office for my question (didn't get a good answer, but you can always try.)
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Comment by David Sordelet on April 4, 2011 at 6:15am
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I had an approval from OCWEN to close a sale at the end of last year, NOV 2010. That buyer walked over the counter offer that the first lien holder (Saxon) came back with. OCWEN is the 2nd lien holder. On January 20, 2011 I got another offer on the property. SINCE November, on their own, OCWEN has renewed my approval and advised that all the wanted was $3,500.
The most recent approval was set to expire on March 31, 2011 and the new offer that was just accepted by Saxon, is set to close no sooner than April 15, 2011. I have been emailing and calling OCWEN every day since March 15, 2011. I am unable to get an updated approval to close. I waited on the phone today for 2 hours and 20 minutes to speak with a supervisor. NEVER GOT TO SPEAK WITH HIM!! We are dealing with INdia. DOES anyone have any suggetions or contacts that can help.
Like everyone else, I HAVE TOO MUCH TIME IN THIS TRANSACTION!
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Comment by Debbie Franklyn on March 18, 2011 at 2:36pm
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Just want to give you an update. Closed this short sale yesterdat,
My short sale negotiator Jesna was very cooperative and pleasant to deal with. Once I was able to make contact the approval followed rather quickly.
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Comment by Gunna Voigt on March 11, 2011 at 9:14am
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Thanks again, Debbie. Ron Ferris is the one I called. So I hope it'll now work!
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Just want to give you all an update. My short sale is closing in a few days.
Ocwen is the 2nd lien holder. After contacting Ron Ferris' office, the negotiator has phoned me to give me updates. She explains that she is not allowed to send me an email but she DOES phone. The issue is when I phone Ocwen, getting through is difficult. Therefore, when I email she is not allowed to email back but she DOES phone! I wish all of you good luck!
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Ron Faris is the best! When I email him, the negotiator calls me within 1 hour. Amazing! Thank you all for the info. My short sale will now close.
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Comment by Wendy Smith on December 22, 2010 at 7:31am
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I'll help you Joy.
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Oops, that's supposed to be Orlando!
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In case anyone is wondering, Mount Dora, FL is about 30 mins NW of Orland in Lake County. :)
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Comment by Kent Dills on December 22, 2010 at 6:26am
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Oops Joy! Just noticed you are in Mt. Dora, FL. Disregard my last! ;-)
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