1.800.968.7700 direct extension to loss mitigation (not customer service) is 9951.
Here is a link to the Flagstar bank headquarters with phone and fax numbers:
http://investing.businessweek.com/research/stocks/people/person.asp...
During business hours you can also dial 800-945-9951.
Direct line to loss mitigation - 800-393-4887.
Flagstar Third Party Authorization - REQUIRED
Flagstar Bank Short Sale Package
Action: On November 21, 2012, the Board entered into a Settlement Agreement with Flagstar Bank, F.S.B. (Flagstar) that required Flagstar to pay a civil money penalty in the amount of $37,000, and pay $92,677 to indemnify HUD for its losses with respect to one FHA loan, to indemnify HUD for any loss (past, present or future) on five FHA loans for a period of five years from the date of the agreement, and to retain and fully pay for a third-party servicing monitor for a period of one year, without admitting fault or liability.
Cause: The Board took this action based on the following violations of HUD/FHA requirements alleged by HUD: Flagstar failed to engage in loss mitigation, failed to service FHA loans in accordance with HUD requirements, and failed to offer property disposition options to the mortgagors.
http://www.gpo.gov/fdsys/pkg/FR-2013-04-11/pdf/2013-08520.pdf
Started by OFELIA SIERRA. Last reply by OFELIA SIERRA May 3, 2019. 2 Replies 0 Likes
Does anyone have an email address or direct phone number for a Flagstar loss mitigation supervisor. I have been trying for the past 3 weeks leaving message after message fo my assigned specialist…Continue
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Is there a fax number to send the SS initiation package to? I'm only finding a mailing address. Thanks!Continue
Started by Jennifer Viger Jun 27, 2014. 0 Replies 0 Likes
Anyone have any suggestions on a better way to escalate a VA file through Flagstar? We received an approval on May 16th, however, the approval letter was incorrect. I immediately responded back to…Continue
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Is there anything unique about initiating an FHA short sale with Flagstar? Any guidance would be appreciated. Thanks.Continue
Comment
This is what I posted on January 14, 2010- Just 1 year ago. Flagstar also reported the mortgage as paid in full to the credit borough. They just recorded the satisfaction of mortgage 2 weeks ago.
Yes, just closed this morning. Was supposed to close Monday but the buyer could not close until today. One of the owners had passed away and Flagstar made the owner go through probate (probably looking for any hidden assets) because she had received a life insurance policy Flagstar originally wanted a $25K prom note and $25K cash at closing which nI negotiated down to $5K cash at closing and no note. They are very quick, my first buyer backed out and the next offer I received was accepted and approved in 7 days.
Soooo, who has closed a short sale with Flagstar? Can you please describe the process Flagstar uses and the timeline you experienced?
Thanks.
Tiffany
I will say (from my expeience anyway), going higher up -esculating-at Flagstar for help is useless...It only get's worse.
Tiffany,I'm so glad to hear from you.We are about to make our 100th call to Flagstar to try and get pass their BS and get a final answer or my deal is dead.
Buyer feels Flagstar has no intention of finalizing this short sale and will continue to put up road blocks until house goes into forclosure.What are they thinking????? Seller has reached her limits and is ready to turn utilities off in the middle of winter,but Flagstar could care less.What are they thinking?????????
Michael, I am in the same position. I submitted a complete package at the end of Novemeber and have heard nothing.
I agree this is a joke. I was told today that my package has been submitted for review and this could take more than 60 days. I then asked the rep to speak with a supervisor and she told me that was not necessary and hang up on me. Does anyone have any higher up contacts that can help me with this deal? PLEASE!
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