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I finally tried the office of prez after suggesting that a client call them. They were next to the worst reps I've run into, so whoever here has had good work from them, they seem extremely lucky. I called in a few times - yep, same useless representation. This guy give the homeowner info about a negotiator from a year ago (yes, BOA files can go on for a long time). He was going to check with her - totally missing the point of the call, not bothering to see who the current negotiator is and when I called in, I asked questions like "can you help with an equator technical problem". Answer, "NO". If they can't do the simplest of things, like forwarding a need to Equator support, what are they besides really bad window dressing.
So, to whomever I suggested trying the office of the president, I'm sorry -- don't bother, talk to your local bartender and get decent support and advice...
Now, in your situation, I'd say contact John Ciresi - he has a short form to fill out - info, brief history of the issue, what you need done. He hands it to some crack team who has, indeed, quickly fixed several of my files. Unfortunately, not all of them -- some would be considered miracles for BOA..
Thanks for your response.
BTW- I had already tried the Exe. Office & the SS 800#.
Standard answer "you have to give them time to respond" WHAT? I had buyer
and seller at the closing table. What a joke.
The only thing that works, is being a pest.
Thanks again.
Joe, I have had excellent luck with the CEOs office, they have always responded to my needs or questions. They have also agreed to meet with us this month in person to discuss their short sale processes and how they can improve them which is a great step forward. No disrespect intended but it could be your approach to them when you call in. I have gotten to know alot of negotiators personally and the resounding theme from them is that the majority of agents that call in get ugly fast and start screaming and yelling. I am in no way defending any of the negotiators because the majority of the time I think that they are automatically looking for a fight so it is a 2 way street. I recently had a negotiator tell me that we would have to talk about the commission and I came right back and said that as long as I get an approval we will do what ever we need to do with the commission...negotiator was shocked because she was expecting a fight out of me. She quickly approved the short sale AND did not cut the commission. I think it was because I was polite and showed her that I am not trying to be part of the problem, rather part of the solution...
joe beauchamp said:I finally tried the office of prez after suggesting that a client call them. They were next to the worst reps I've run into, so whoever here has had good work from them, they seem extremely lucky. I called in a few times - yep, same useless representation. This guy give the homeowner info about a negotiator from a year ago (yes, BOA files can go on for a long time). He was going to check with her - totally missing the point of the call, not bothering to see who the current negotiator is and when I called in, I asked questions like "can you help with an equator technical problem". Answer, "NO". If they can't do the simplest of things, like forwarding a need to Equator support, what are they besides really bad window dressing.
So, to whomever I suggested trying the office of the president, I'm sorry -- don't bother, talk to your local bartender and get decent support and advice...
Now, in your situation, I'd say contact John Ciresi - he has a short form to fill out - info, brief history of the issue, what you need done. He hands it to some crack team who has, indeed, quickly fixed several of my files. Unfortunately, not all of them -- some would be considered miracles for BOA..
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