Carrington Mortgage Services
Information
Carrington Mortgage Services, LLC (CMS) Contact Information
Home Retention Department Phone: 800-790-9502
Home Retention Department Fax: 866-251-4563
E-mail: [email protected]
Note: Every time you call they will tell you not to call back for a week or more. This is their standard customer service script.
They just closed their short sale department (7/09) in a second location and sent all of their files that were already in process, no matter how close they were to a decision, to their California location. The files have been assigned to new negotiators. Negotiators there are still wading through piles and piles of boxes as of then end of July.
Discussion Forum
Carrington commission guidelines
Started by Tony Morales. Last reply by Short Sale Superstars LLC Jan 29, 2018. 1 Reply 0 Likes
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Comment by Sheyenne Schultz on April 26, 2017 at 8:45am
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I luv luv luv Carrington when doing short sales! I submitted our pkg and GOT FULL APPROVAL TO OPEN ESCROW IN 3 DAYS! IT WAS AWESOME!
CLOSED SUPER FAST.... NOTE: AT THAT TIME THEY DID NOT
GIVE THE $3000 FOR RELO EXPENSES TO SELLERS AT ALL.
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Comment by Wilsie Ortiz on April 26, 2017 at 7:35am
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thank you!!!
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Comment by Short Sale Superstars LLC on April 26, 2017 at 4:11am
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If it's a FHA loan (Carrington Services quite a few) and the borrower hasn't been reviewed for a modificaiton within the last year, they likely will need to go through a home rentention review prior to a short sale. Carrington also will place the file in equator once they have a complete package. Furthermore, Carrington can be tough to postpone FCL sale dates with.
310-564-6389
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Comment by ElizabethWeintraub00697006LyonRE on April 26, 2017 at 3:06am
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I completed a Carrington short sale late last year and it was very fast, 3 to 4 weeks. Everything was completed via email and the negotiators were very cooperative and competent (and it was 2 loans at Carrington).
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I'm working on my first Carrington Mortgage short sale. Any new updates on this lender? or the approximate time it will take to get it done? Any info will be greatly appreciated! Thanks!
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Comment by Chris McGee on April 16, 2015 at 12:03pm
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Got through on 800-790-9504. Very helpful rep Doninique responded. She provided fax number 877-267-1331 for FHA Short Sale documents, or email [email protected].
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800-561-4567 disconnects after I enter loan number and social
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Comment by Lisa Dorsey on April 16, 2015 at 11:32am
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The number I am currently using to contact Carrington on a file is 888.507.6489
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866 251 4563 is a fax line
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Ugh. I've called 800-790-9502 a handful of times this afternoon and after entering the loan number, social, etc. I get disconnected. Perhaps that is no longer a working number?
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