Ocwen denying HAFA because owners not in property - but they told them to move out

Hi there,

Clients were attempting deed in lieu.

Ocwen advised them to move out of the property.

Clients moved out.

Contacted me about a short sale as they were getting a new lease. Told me that they did not have a Freddie or Fannie Mae owned loan and therefore didn't qualify for any programs.

Come to find out they could have qualified for HAFA if they were still in the property.

Ocwen sent them letters (at least 2) telling them to move out so they did.

Moved out of the property but continued to maintain it, pay property taxes and utilities.

Now Ocwen denying them HAFA because they don't live there.

This all happened before I became their agent.

Is there any way I can escalate this?

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Congrats! Knew you could get it done!

Thanks Kylee! I love my job! I don't really like short sales but I tend to get them and with the exception of one that I've ever taken on, I get them approved!

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