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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment
Joanne, you can seek assistance from the CFPB - 855-411-2372.
Brett, The investor is ETrade.
@joanne Ocwen typically participates in HAFA. I'd be escalating and doing research on who the investor on the note is and why they would not participate.
Let me know if you need anything at all as my door is always open.
310-564-6389
I have had it with OCWEN! After Michael Rapp got involved when OCWEN said we could not do a short sale since the mortgage reached maturity which was not true I received the verbal approval on Sept. 10th. I still have not received the written approval and now have been told by OCWEN that they do not have to accept the HAFA 8500 and will be asking for more money and will not give me approval! This has been going on for 1.5 years! My sellers are 86 years old and the wife has a heart condition and is in bad shape they cant take anymore. I think it is time for petition on change.org something needs to be done.
no auction.com, no hubzu.
altisource was the investor.
ocwen short sale approved!
Thank You Saurabh - I just followed the link & sent the message. It took 2 minutes. EVERYONE NEEDS TO DO THIS!!!
Ocwen-Altisource are set up to profit from others' miseries. They just want to find ways to deny loan mods and conventional short sales so they can sell the property on HUBZU. The tide is turning against them.
Right now we are busy trying to get an attorney general who can put Erbey and his bankster friends in prison. If you wish to see such greedy antisocial elements of society in prison, please follow the link and ask President Obama to appoint an Attorney General who will jail bankers!
Please fill in your details, select Justice Department and copy paste the below mentioned text on to the comment box:
"Honorable President Obama,
I am requesting you to appoint an Attorney General who is willing and able to jail bankers and foreclosure kingpins like William Erbey, Ronald Faris and William Shepro.
Banks and lenders carried through fraud to every level of the mortgage process. They committed origination fraud through faulty appraisals and undisclosed trickery.
They committed servicing fraud through illegal fees and unnecessary foreclosures.
They committed securities fraud by failing to inform investors of the poor underwriting on loans they packaged into securities.
They committed mass document fraud when they failed to follow the steps to create mortgage-backed securities, covering up with fabrications and forgeries to prove the standing to foreclose.
Justice has not been served yet. Over five million victims are waiting to see bankers and loan servicers in prison."
http://www.whitehouse.gov/contact/submit-questions-and-comments
Has anyone heard of Ocwen basing their SS Approval amount on the UPB and NOT on the BPO? Lender is asking for a range of (80% of the UPB) up to (80% of the UPB + reinstatement amount). Both values far exceed their BPO value.
BPO = 170k
UPB = 235k
Reinstatement amt = 23k
Lender counter-offer = 187k-204k
Crazy right?
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