OCWEN
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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Jeff Payne on August 4, 2014 at 8:01am
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Thom, I am with you, I will not work any more OCWEN short sales. Not worth the pain and suffering for us and for the homeowner
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Comment by Thom Colby CA Brkr 888-391-5245 on August 4, 2014 at 5:31am
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More BREAKING NEWS about Ocwen and "Force Placed Insurance":
http://www.housingwire.com/articles/30903-lawsky-demands-answers-fr...
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Pressure continues on Ocwen by regulators:
http://www.housingwire.com/articles/30890-ocwens-regulatory-burdens...
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Comment by johnna lodge on June 9, 2014 at 10:49am
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is their a pay off department for Ocwen?
BOA is not negotiating. They will only pay $1500. for a $3600. debt to ocwen in 2nd position.
Is anyone aware of what department i need to speak with in regards to a pay off and a letter stating the acceptance of this payoff?
Thank you.
Johnna
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Comment by Safinaz baksh on May 28, 2014 at 8:06am
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I have a property that is located in a neighborhood that carries an average sales price of $210K, there is an offer at $220K- the principal bal is $296K, the payoff is $576K- the investor approved file for short sale- however would not order appraisal and is looking to net $427K- how crazy is this?
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Comment by Saurabh Singh on May 19, 2014 at 5:18am
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Nicole, Please call Ocwen Ombudsman at 800-390-4656. Please record the conversation. Please send the recorded conversation along with relevant documents and chain of emails to the CFPB and DFS. Evidence is very important.
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Comment by Nicole Espinosa on May 19, 2014 at 5:00am
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The city demolished the property, Ocwen acknowledges that it is now a vacant lot but everytime they order a value someone cancels it, the fist time the valuation team canceled it , then the property preservation team did. We just keep running around in circles. I need escalation contacts since this situation is not normal it goes over everyone's head.
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Nicole - Did the City demolish the property or did the homeowner demolish it? Most municipalities notify the lienholders before taking this action. Homeowners / Borrowers don't realize (if they have a mortgage) they need the permission of the lender to demolish a structure. No matter, Ocwen (as much as I dislike them) may not respond - ever - about a short sale when the know the property is gone. Have you always been selling it as a "lot" or did this start as a house and become a lot in the process? Good luck
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I have a NIGHTMARE file with ocwen right now. I will save you the long drawn out story but this property is now demolished from the city and the file is finally back from altisource but every value that we keep ordering to reflect the property that is now just a lot they keep canceling! We are running around in circles. I tried using the escalation emails in this forum but i am not getting any replies, any suggestions or contacts anyone has? Any help would be so appreciated i am exhausted on this file.
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Comment by Phil Hanner on May 12, 2014 at 5:19am
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THE MESSAGE I SENT TO FNMA AND OCWEN'S ESCALATION DEPARTMENTS - 12 OFFERS SO FAR: "STARTED THIS FILE IN OCTOBER OF 2012 WHEN IT WAS UNDER HOMEWARD RESIDENTIAL. DEALS HAVE BEEN KILLED DUE TO MERGERS, VALUATION DISPUTES, ETC. WE HAVE PROCESSED 14 OFFERS AND BROUGHT 12 SOLID OFFERS TO OCWEN FOR APPROVAL.
WE HAD AN APPROVAL THAT EXPIRED 5/2 - THE SECOND MORTGAGE WAS HELD BY PROSPERITY BANK WHO WAS RECENTLY BOUGHT OUT BY AMERISBANK. BY THE TIME AMERISBANK WAS DONE DRAGGING THE SELLER THROUGH THE MUD OVER A 5K PAYOFF, OCWEN OFFER EXPIRED. THAT SAME DAY I TRIED TO GET AN EXTENSION AND WAS TOLD BY [email protected] "this file is scheduled to release to a different platform within ocwen effective 05/01. I can not stop this transfer. Please send me your HUD today ASAP so I can clear you to close". I TRIED TO SEND IT ON 5/2/2014 AND NOTHING WAS ACCEPTED.
THE SELLER AND I ARE COMPLETELY WORN OUT OVER THIS. BEEN DOING SHORT SALES FOR 10 YEARS NOW AND HAVE NEVER HAD SUCH A BAD TIME. PLEASE CONTACT ME AND ADVISE ME WHAT TO DO. THE SELLER HAS DONE TWO TOURS IN THE MIDDLE EAST, LOST HIS JOB AND HAD TO MOVE TO A DIFFERENT COUNTY. WE HAD AN APPROVAL FOR BOTH LIENS AND STILL CANT GET ANY ANSWERS AND CANNOT MAKE ANY PROGRESS. FYI - OCWEN VACATED THEIR JUDGMENT ON THIS FILE AND WILL HAVE TO START THE ENTIRE PROCESS OVER - PORT ORANGE LOVES TO PUT LIENS ON VACANT PROPERTY AND THE SELLER ISNT GOING TO KEEP MAINTAINING IT. I SELL MANY FNMA HOMES PER YEAR - TRUST ME - THIS FILE NEEDS TO CLOSE. IT IS IN LEGAL NO MAN'S LAND."
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