What's your story?  Is your client being forced into Auction.com?

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I have a nightmare on my hands.  B of A for almost a year, then sent to NS.  Went through a fraudulent sale on Auction.com.  They were pushing up the bid, then all the sudden dropped it BACK to the last real bid.  Didn't matter because it didn't meet their ridiculous reserve. Been arguing value, as the property is land locked, the structures uninhabitable and built without permits.  Sent written proof from County Building and Planning Dept.  Was told to go get my own appraisal.  I asked them to guarantee they would accept it before I did.  No answer.   Filed a complaint with the CPFB, got a sappy letter from customer service.  I did get a phone call from someone who actually listened to the problems with the property and said they would escalate to management.  Now my negotiator and her manager will NOT even respond to me or the offer that has been in since the Auction debacle ended. I have escalated, sent emails to names@nationstarmail, etc. 

US Bank is the actual Investor.  Anyone have any luck getting out from under the stupid servicer and dealing direct with the Investor?  Anyone have good contact info at US Bank?

Thanks for any help!

Karen  trying to reach someone at US Bank may never happen. The investor has a service agreement with the bank and they want everything through them. Also are you 100% sure that the investor is still US Bank?  Many of B of A loans that the investor was US Bank were sold to Nationstar.  This is another example where agents do not need to be doing short sale negotiations. Do what you are trained for and experienced. Sell real estate. The time that you have been fighting with this file, endless phone calls, leaving messages, writing letters, etc could have been used for prospecting for more listings. You need an experienced short sale negotiator. I don't know if you saw my last post where Nationstar owned the loan and said it was mandatory for it to go through Auction.com  I sent one email to a VP and the auction process was waived and I received the approval letter 2 days later. You can contact me if you want more information

Tony

TM Short Sales Consulting

Brian excellent information,  The only problem myself, and other agents, have run into is that NS waits until the offer is at approval stage then they spring the Auction.com requirement on us. Buyer's get extremely upset as they were not notified at that time they wrote their offer of this process. In my most recent conversation with NS VP they now recognize that that is an issue and will be sending notices to the sellers advising them of this requirement. The only suggestion for agents is, at the time of listing, to call NS and ask if their short sale must go through Auction.com or can they opt out. This way the agents can state the requirement in the MLS prior to receiving offers. Another thing that we have questioned about their marketing validation is why do they order, and pay for, an appraisal or BPO and then hope some buyer at an auction will pay over fair market value for it.  Yes I have confirmed with C.A. R. legal department that it is legal for this process, but what about the ethics? What gives Auction.com, who is a licensed real estate corporation in Calif, the right to enter an agreement with my seller who is under an exclusive listing contract with me. Can I call on one of your listings and tell your seller that I can get them a better offer if they allow me to hold an auction?

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