I received a call from US Bank yesterday and they said they were closing my file due to not receiving pay stubs that I sent over 2 weeks ago.  This was not an FHA loan and the seller is a single parent with no income, but she remarried and they decided to use the new husband's income.  We were within days of receiving a final approval.  They have been the slowest bank of all the banks I'm dealing with.  Who do I contact to complain to?  And how can I place a complaint against them?  They are slow on all the short sales I'm doing with them.  Any suggestions please.

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Kay  USBANK is in an F5 category of tornados regarding their short sales.   Contact me directly, for info on "escalating" USBANK short sales and what to do...they'll have you chasing your tail in circles til the cows come home...THAT'S what their good at...   [email protected]   

I'm one of the few that made it thru and closed...but oh, what a maze with twists and turns one must know in proper navigation to succeed.  

 

Hi Sheyenne,

I decided not to wait and filed a complaint through Mo.gov against US Bank.  Low and behold within 2 days I received calls from US Bank stating they would reopen the file and submit it to the investor for final approval.  I also received a call from another negotiator at US Bank on another file stating he was submitting his file for approval that day (it was a HAFA loan and they ran me around for 2 months on it) and I would have the letter within hours......which I did.

It's a shame we have to go to such lengths to get this bank to get off their behinds to get these short sale finalized.  I just received 3 more short sales this week and guess what.  They all three have a first and a second with US Bank.  I'm taking them on fully armed!

Good for you KAY!!! Glad to hear!!!  It's a shame that in order to get a short sale APPROVED by US SKANK....ooops!!! I mean USBANK..... that one has to go to the moon and back to get anything done.

The ones who are successful are the ones who tenaciously hang on like a pit bull who won't let go of a steak bone with meat on it.

I'm so glad that tons of agents experiencing the same problem, asked what to do...and they've been successful.

The huge constipation of clogged short sales going IN to USBANK's pipeline and NEVER coming out APPROVED has to STOP!

where was the complaint filed?   I have one that has been on going since November of 2012!   I'm so over it!

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