I'm wondering if anyone has a good contact(s) at Flagstar. It's truly unbelievable incredible how horrible the short sale process is with this servicer. FHA short sale request and financial package submitted in early June and this file has yet to be confirmed complete for appraisal to be ordered. VP told a HUD representative he would ensure that took place not later than last Tuesday.... guess what? HUD is on furlough so I can't follow-up with the HUD contact. HUD contact did not provide this VP's info. Thanks.

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Team Lead/SS John Gilliland ext 6758 [email protected]
VP Heather Feltner ext 5937 [email protected]
Asst manager/call center Jessica Vega 248-312-6756 [email protected]
Team Lead Anthony Chojnowski 800-393-4887 ext 2236 248-928-0994 [email protected] 

This is for corporate:

Corporate 248-312-2000 248-338-7704
Executive VP Mathew A. Kerin 800-945-7700
Escalation Team
Representative Ann Kenderski 248-312-2000 x6516
Jason Hamann 800-945-7700 ext 6771 [email protected]
Negotiator Patricia Churilla

I worked with them a few years back so im not sure if they still work there. Good luck!

Thanks so much.... I'll give it a whirl.

Paola, thank you for all the Flagstar #'s. As usual , i tried every # and either got a voicemail or re route to default services for 20 minute wait. Flagstar is the worst, no communication from negotiators, they have dragged their feet on this FHA SHORT SALE  since May. I filed complaint w/ HUD and they couldn't impact any movement on this file. My hands are now thrown up in the air! They removed their escalation dept, so i was told. Buyer's walked, BPO's expired, vacant home gets vandalized all in past few weeks, thanks to Flagstar's unethical delays. BTW, the Seller is active military w/ orders back in April 2013 to relo to calif. Any suggestions? Thx- Bob

Bob, what a nightmare! Have you tired calling the executive office. With the seller being an active military it should be a slam dunk escalation. Just make your story compelling and say something along the lines of: " The seller is protecting our country so that we can enjoy our freedom" and Flagstar has been... Call the corporate office at 248-312-2000 248-338-7704 and ask for the executive office or look up the CEOS name and ask for his office and submit a complaint and request immediate resolution. Good luck!

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