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This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.

 

 

 

Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

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Comment by SE Davis on November 7, 2013 at 1:39am

Good morning Vikki Lucas;

You stated in your post that a Successful Foreclosure Defense was court ordered on this homeowner’s property earlier this year.

That outcome generally is the ultimate platinum level of housing financial relief as well as the most expensive.

If Chase or the investor is restricted from foreclosing then that may prevent them from issuing a short sale approval. Why would your client need a short sale? Was a short sale part of the final order to your client in this case?

Think carefully about this scenario the homeowner successfully prevents an investor’s foreclosure action now those same homeowners are asking for relief in the form of “alternative to foreclosure” as a short sale. Do you see the logical conflict in this proposal?

You might acquire a copy of that cases final order and review it for language that may help you expedite this file. Or the homeowners foreclosure defense lawyer may have to be re-engaged.

Dislodging the file from Chase legal department "black hole" while navigating HUD/FHA extra filters will be an enormous undertaking as all prior litigation files are.

GOOD LUCK!

Comment by Vikki Lucas on November 6, 2013 at 7:50am

I have been trying to get Chase to work on a file that was fully and correctly submitted for an FHA short sale. Previously this year a successfuly foreclosure defense was undertaken by the seller, so Chase has an attorney of record on file for the seller. Everything was fine in the beginning of this short sale, but for the last 30 days Chase refuses to talk to me or to the seller and will only state that the file is in the litigation department. Any suggestions for what I need to do or how I should proceed?

 

Comment by Cheryl dare on October 23, 2013 at 8:28am

emailing you now Jan.

Comment by Jan Sanderlin on October 23, 2013 at 4:41am

Cheryl, email me at  [email protected]

Comment by Brett Goldsmith on October 22, 2013 at 9:47am

Cheryl,

     Have you reached out to the Presidential Office or the CEO? I'd also be reaching out to HUD to open a complaint and any supervisors/mangers you can get a hold of.

[email protected]

310-564-6389

www.ishortsalenow.com

Comment by Cheryl dare on October 22, 2013 at 8:48am

Does anyone have upper management emails? I have a short sale that chase has dropped the ball since APRIL on. They haven't even started addressing the file until september and now they are telling me that they have to have an appraisal AND FHA NEW GUIDELINES AS OF OCT require a BPO also. Is this the case?

I need to get this escalated as they are selling the file on 11/15!

Comment by Jan Sanderlin on October 16, 2013 at 12:34pm

Deb, email me at [email protected]

Comment by Deb on October 16, 2013 at 11:16am

I am dealing with a 2nd w/Chase.  We had an offer and negotiated an amount for settlement, but they did not send the letter in a timely manner, and we lost that buyer.  Within 10 days I had another buyer.  Caliber, the 1st for Freddie Mac, quickly gave us another approval for the the new buyer.  I thought it would be easy peasy to get Chase to extend their approval.  Ha. Well, not so.  They are insistent that the seller give them an additional $2500 first - before they give they extension.  I have taken this to escalation and to the supervisor, Garrick, inside the recovery department, but this has only brought retaliatory behavior.  The negotiator has been stalling, has yelled at me, hung up on me, said he'd get me what I need but doesn't, has changed his story and his mind only to take it back.   This is a Freddie Mac approved short sale.  Freddie said they'd give $6K to 2nd.  Seller agreed to give $6K prior to settlement, so that the $6K that Chase accepts would then, at the time of settlement, be legal.  The 2nd balance is $45K.  I am really hopeful that this story resonates with someone and they bring something to my attention that I am missing.  The negiator has said from the very beginning that he would go ahead and release the lien so that the seller could sell, but that they would pursue deficiency.  Now, he says, no they won't.  This is how it has gone.  Says one thing, then says another.  The guy is really disrespectful.  Any advice is GREATLY appreciated!!  

Comment by Pattilynn Guilford on October 7, 2013 at 4:48am
Comment by Paola Martinsen on October 7, 2013 at 4:42am

HELP! Fellow agents I need your help. I nee the names and emails, if you have them of all Upper management contacts you have in Chase. I need to make a big stink. Heres the situation:

  • 1st Lien Heloc backed by Chase (portfolio loan)
  • HO was told to list his house at 260k in June, based on a supposed appraisal that now im being told it came in at 285k (ridiculous value and I don't see an appraisal ever coming in at that price)
  • Chase countered to the offer of 220k at 250k and closed the file
  • Chase sent the HO a letter saying they wanted an offer of 250k August 27
  • I submitted an offer for 250k on August 29
  • Escalated to loss mit and then office of the president because the file wasn't moving forward on Sept 17 and as a side note the PROCESSOR countered at 295k, didn't think much of it because he was a processor but I did put it out there as a concern
  • Office of the President Rep said the file was assigne to a negotiator, the offer of 250k IS approved and we would have an approval within 4-5 days and closed the escalation file.
  • Sept 30, called the executive office again, this time with the HO. They re opened the escalation.
  • October 4 file is declined and closed out because the offer was too low counter is 295k!!!

I need to send a mass email to everybody and their dog in Chase. I have a letter saying their counter is 250k, an Equator message, a voice mail form the office of the president rep. Just going to management and office of the president is not helping. I think i will try emailing an "escalation email" to everybody and their dog. Therefore, I need your help with any name of people in UPPER management (above a supervisor). Other ideas/suggestions are welcomed :)

 

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