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This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.

 

 

 

Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

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Comment by Paola Martinsen on October 7, 2013 at 4:42am

HELP! Fellow agents I need your help. I nee the names and emails, if you have them of all Upper management contacts you have in Chase. I need to make a big stink. Heres the situation:

  • 1st Lien Heloc backed by Chase (portfolio loan)
  • HO was told to list his house at 260k in June, based on a supposed appraisal that now im being told it came in at 285k (ridiculous value and I don't see an appraisal ever coming in at that price)
  • Chase countered to the offer of 220k at 250k and closed the file
  • Chase sent the HO a letter saying they wanted an offer of 250k August 27
  • I submitted an offer for 250k on August 29
  • Escalated to loss mit and then office of the president because the file wasn't moving forward on Sept 17 and as a side note the PROCESSOR countered at 295k, didn't think much of it because he was a processor but I did put it out there as a concern
  • Office of the President Rep said the file was assigne to a negotiator, the offer of 250k IS approved and we would have an approval within 4-5 days and closed the escalation file.
  • Sept 30, called the executive office again, this time with the HO. They re opened the escalation.
  • October 4 file is declined and closed out because the offer was too low counter is 295k!!!

I need to send a mass email to everybody and their dog in Chase. I have a letter saying their counter is 250k, an Equator message, a voice mail form the office of the president rep. Just going to management and office of the president is not helping. I think i will try emailing an "escalation email" to everybody and their dog. Therefore, I need your help with any name of people in UPPER management (above a supervisor). Other ideas/suggestions are welcomed :)

Comment by SE Davis on October 1, 2013 at 5:59am

Ellen; This has been happening quite a lot lately with many lenders. Transferring mortgage loans at the end of the short sale process. In some cases I believe it to be an end run around the National Mortgage Settlement.

Here is the info for Selene:

Selene Finance

Phone: (877) 735-3637

Fax: (866) 926-5498

e-mail: [email protected]

Web site forms: http://www.selenefinance.com/CustomerAssistance.aspx

Comment by Ellen Dittman on October 1, 2013 at 5:13am

I have a short sale in review with Chase. Well, used to. It dropped from equator this morning. Most recently last week I recieved a task to upload the contract again which I thought to be a little strange for Chase since I have considered them one of the easiest to deal with over these past years. So, just found out they transfered my file to Selene Finance Service.

Comment by Chad Gelsinger on September 26, 2013 at 1:33pm

Thank you!!! We try to stay updated on all of the rules/regulations affecting our industry. The Lenders and Government don't always make it easy, but we give it our best. Glad to help out where we can. Chad.

Comment by SE Davis on September 26, 2013 at 11:40am

Very good follow up post Chad.

Comment by Chad Gelsinger on September 26, 2013 at 10:44am

I have been talking with several lenders and HUD about the new guidelines for several weeks. BOA just released a report today and they do not have this updated info in their release. Wednesday afternoon, HUD officials reported to NAR they would reissue the July Mortgagee Letter (2013-23) removing all dual agency requirements. Here is a copy of the release and the NAR letter:  HUD%20Update%202013-09-26.pdf

Comment by SE Davis on September 26, 2013 at 10:23am

Not so fast Chad;

I received this today:

Effective October 1, 2013 U.S. Department of Housing and Urban Development (HUD) has announced the following changes to their Federal Housing Administration (FHA) Short Sale requirements:
• New or different documentation requirements for verifying assets, income, and expenses
• Deficit Income Test (DIT) will be used to determine a homeowner's financial hardship
• Possible elimination of the financial hardship/deficit income preforeclosure sale requirement for:
o service members who have received Permanent Change of Station (PCS) Orders, or
o homeowners who are deemed eligible for a streamlined preforeclosure sale option
• New validation requirements for appraisals
• Different dual agency/brokerage requirement: to meet the new short sale purchase contract addendum requirements, brokers and their agents may represent either the buyer or the seller, but not both parties
Watch for additional details coming soon.

An agent must submit a Bank of America Third-Party Authorization Form to have access to Equator for FHA short sales. To review additional information about FHA requirements, please log on to www.hud.gov.

Comment by Chad Gelsinger on September 26, 2013 at 9:48am

Just to update everyone, HUD has changed the ruling on dual agent/agency for FHA Preforeclosure Sales. NAR petitioned HUD and now you are allowed to act as dual agent with FHA.

Comment by joe beauchamp on September 26, 2013 at 6:00am

Linda, that is an issue of the investor, not the servicer, although servicers will often overstep the guidelines / their authority by demanding things not specified by the investor. Yes, worse than used car salesman. Starting 10/1/13 (I think) FHA will not even allow dual agency - not just dual agent.

Comment by Linda Siemen on September 26, 2013 at 5:52am

Just checking if anyone know if Chase reduces the commission if you represent both sides?

Thank You,

Linda Siemen

 

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