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Latest Activity: Oct 27, 2022
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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920
Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682
Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682
TWITTER: https://twitter.com/ChaseSupport
New Number for Chase Executive Office Resolution- 888-310-7995
888-310-7995 (Executive office for Chase)
Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:
Phone Direct: 858-60x-xxxx
So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345
Chase Prime and with Chase Equity(2nd). Try these numbers for Chase Equity.
Short Sale Equity 1-866-233-5320
888-765-2849
866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]
Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.
Mail packages to Chase 3415 Vision Drive, Columbus OH 43219
Listing and selling agents must sign under their typed names in the purchase contract.
https://www.chase.com/chf/mortgage/keeping-your-home
WAMU (Now CHASE) missing document Fax 206-494-4666
Walk Department (before charge-offs) 866-346-6132
Recovery Department (more than 120 days past due, charged off) 877-836-3040
Chase Short Sale Forms
**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"
Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies 0 Likes
Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply 0 Likes
Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies 1 Like
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HELP! Fellow agents I need your help. I nee the names and emails, if you have them of all Upper management contacts you have in Chase. I need to make a big stink. Heres the situation:
I need to send a mass email to everybody and their dog in Chase. I have a letter saying their counter is 250k, an Equator message, a voice mail form the office of the president rep. Just going to management and office of the president is not helping. I think i will try emailing an "escalation email" to everybody and their dog. Therefore, I need your help with any name of people in UPPER management (above a supervisor). Other ideas/suggestions are welcomed :)
Ellen; This has been happening quite a lot lately with many lenders. Transferring mortgage loans at the end of the short sale process. In some cases I believe it to be an end run around the National Mortgage Settlement.
Here is the info for Selene:
Selene Finance
Phone: (877) 735-3637
Fax: (866) 926-5498
e-mail: [email protected]
Web site forms: http://www.selenefinance.com/CustomerAssistance.aspx
I have a short sale in review with Chase. Well, used to. It dropped from equator this morning. Most recently last week I recieved a task to upload the contract again which I thought to be a little strange for Chase since I have considered them one of the easiest to deal with over these past years. So, just found out they transfered my file to Selene Finance Service.
Thank you!!! We try to stay updated on all of the rules/regulations affecting our industry. The Lenders and Government don't always make it easy, but we give it our best. Glad to help out where we can. Chad.
Very good follow up post Chad.
I have been talking with several lenders and HUD about the new guidelines for several weeks. BOA just released a report today and they do not have this updated info in their release. Wednesday afternoon, HUD officials reported to NAR they would reissue the July Mortgagee Letter (2013-23) removing all dual agency requirements. Here is a copy of the release and the NAR letter: HUD%20Update%202013-09-26.pdf
Not so fast Chad;
I received this today:
Effective October 1, 2013 U.S. Department of Housing and Urban Development (HUD) has announced the following changes to their Federal Housing Administration (FHA) Short Sale requirements:
• New or different documentation requirements for verifying assets, income, and expenses
• Deficit Income Test (DIT) will be used to determine a homeowner's financial hardship
• Possible elimination of the financial hardship/deficit income preforeclosure sale requirement for:
o service members who have received Permanent Change of Station (PCS) Orders, or
o homeowners who are deemed eligible for a streamlined preforeclosure sale option
• New validation requirements for appraisals
• Different dual agency/brokerage requirement: to meet the new short sale purchase contract addendum requirements, brokers and their agents may represent either the buyer or the seller, but not both parties
Watch for additional details coming soon.
An agent must submit a Bank of America Third-Party Authorization Form to have access to Equator for FHA short sales. To review additional information about FHA requirements, please log on to www.hud.gov.
Just to update everyone, HUD has changed the ruling on dual agent/agency for FHA Preforeclosure Sales. NAR petitioned HUD and now you are allowed to act as dual agent with FHA.
Linda, that is an issue of the investor, not the servicer, although servicers will often overstep the guidelines / their authority by demanding things not specified by the investor. Yes, worse than used car salesman. Starting 10/1/13 (I think) FHA will not even allow dual agency - not just dual agent.
Just checking if anyone know if Chase reduces the commission if you represent both sides?
Thank You,
Linda Siemen
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