Comment

Comment by Linda Siemen on September 25, 2013 at 1:50pm

Does anyone know if Chase cuts the commissions if I have both the Buyer & Seller.

Comment by Paula Bachman on September 20, 2013 at 7:17am

Thank you James!

Comment by James Whiteway on September 20, 2013 at 5:29am

Hello All,

Just wanted to give this number out BUT I have been told to use this number wisely as I did not see  this one up on the board 855-733-7131 this is Chase Escalation and complaint department. They will tell you how did you get this number as this is a internal number that I got from a inside source. I normally tell them that I have exhausted all avenues and I need help. If you put a complaint on a negotiator here they will FOR sure call you back. They might get a little mad but they will call you ASAP.Hope this helps  :) 

Comment by Cami Pinsak on September 6, 2013 at 9:17am

Love it Thom!  I use Ring Central, as well.  How do I record calls.  I am on the phone all day long with bank reps who have no idea what the heck is going on....

Comment by Thom Colby CA Brkr 888-391-5245 on September 6, 2013 at 5:27am

Good -  BTW, I record all telephone calls with lenders & servicers.  I use Ring Central and there is a messgae that play at the start of the call stating the call is being recorded.  Those recordings are delivered to my e-mail and I store them in the specific electronic file for future reference.  There have been times where I have sent the recorded call to the person who denies saying what they said :-) and got the result I wanted.  Also, at the end of my messges in Equator, I insert a statement that says "All calls regarding short sales between me and lenders / servicers are recorded for documentation purposes".

Good luck !

Comment by Monique Boucher on September 6, 2013 at 5:19am

Thom - I am in Florida and I never have less than 50 active files in my office and it has not slowed down where I am - I am going to have the borrower call them again and shake them down - I am not putting up with their Shenanigans - LOL! Thanks for your advice - much appreciated!

 

Comment by Thom Colby CA Brkr 888-391-5245 on September 6, 2013 at 5:12am

Monique - sounds like a stall tactic to me - Have the borrower ask specifically if Chase is selling the loan or service releasing it.  At the end of the day the borrower needs to document what they are being told, by whom.  I suspect al short sales are going to get harder and harder to get done.  Not sure where you are, but here in CA there are very few short sales anymore - the market has turned and more properties are equity positive than the last several years.

Comment by Monique Boucher on September 6, 2013 at 5:06am

Thom - I thought the same thing - but the sellers have Not filed BK and they do not have any legal action pending (I have confirmed this) the only thing one seller did was have her auction date postponed but I would not think that was an issue as the Circuit court judge and the lender approved the postponement - one seller has called and been turned away and my other client is calling right now - it is the strangest thing that is happening - I have never had issues working with Chase so this is a first for me? Thanks for your input!

Comment by Thom Colby CA Brkr 888-391-5245 on September 6, 2013 at 4:56am

Monique - Has the borrower actually called and been told Chase will not discuss their loan / file with them?  If so, I suggest the borrower contact the CFPB and lodge a complaint.  There is NO reason the lender / servicer cannot speak with their borrower about the loan / file UNLESS the borrower has 1) filed BK or 2) filed a lawsuit against the lender.

Best of luck!

Comment by Monique Boucher on September 6, 2013 at 3:13am

I currently have 12 Chase short sale files I am working on most of which are in my Equator system - I have 2 files that in the past 2 weeks I have been told that our Authorization is on file, that all the documents are in the file and that the file will not be initiated into our Equator system. 1 of the files was in Equator (we lost buyer) and then it was removed and they would not reinitiate when we had a new buyer - I am being told that I cannot be given any information on the file - also I am being told that even if the seller calls they will not be given information on the file. Once I am told that everything is in the file for review I am stonewalled? Has anyone had this happen on any of their Chase files -  One is a Freddie Mac Investor owned loan and the other is neither Fannie or Freddie - I am at a loss as to why no one will give me an update and why the file is not being worked in Equator? I am simply told that someone will reach out to our office with an update and then no one does?

 

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