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Comment by Wendy Rulnick on June 5, 2013 at 5:54am

Just got an email from Bank of Amerca - This will make the short sale a lot easier.

Thank you for your short sale request.  This HELOC account has been routed for extinguishment and is currently in queue for processing the closure and lien release of this account. Please contact Customer Service at 800-496-7831 as a short sale may not be necessary on this loan due to National Mortgage Settlement initiative. 

Thank you,

Jacksonville HELOC Short Sales

Bank of America Mortgage Servicing & Operations

Comment by Rachael Babinchak on May 31, 2013 at 11:34am

catherine email me [email protected]

Comment by Rachael Babinchak on May 31, 2013 at 11:33am

THEY ARE ALL ON VACATION APPARENTLY!  Dropping my file 3 times now.

Comment by Charisse Dancy on May 24, 2013 at 6:21am

I got a call to do a short sale and the seller is going through a relocation company to move.  The relocation company informed them that they offer realtor services and they have a rewards program incentive. Plus Solutions Services is the relocating company.  The seller has suggested I get certified so that I can do the deal.  Has anyone worked with this company before? And is it a must that he goes through their company? The incentive is swaying him to sell his house through them.

Comment by Catherine Gibson on May 23, 2013 at 6:11am

Hi Everyone! Does anyone have a number to the Pres that they can share. File going on 16 months, FINALLY get the approval letter 4/16/13. Been trying to close ever since! They will not assign a closer! NUMEROUS calls and emails to Negotiator, her boss. No response. Was able to escalate and get a case number, was told that closer would contact me within 48 hours, 2 weeks later still battling. Tweeted, have called and strangely enough get disconnected! Nothing is working! They have wasted my clients relocation money with the inability to close on time. Now approval letter is expiring Monday! They say there is nothing that can be done! They are telling me that I am as high up in the company that I can go.

Suggestions, anyone? Both sides screaming at me to close!!! HELP!

Comment by Seth Russell on May 16, 2013 at 11:27am

The latest report from CFPB..Bank of America tops its list for most consumer complaints...

See:

http://www.ibtimes.com/bank-america-tops-wells-fargo-jpmorgan-most-...

Comment by Brad Hatton on April 30, 2013 at 8:48am

What is BoA's official guideline on requesting a postponement of the sale date? I thought it used to be 2 days prior to the sale date. Now they are telling me it has to be requested 14 days prior to. Does it depend on what type of short sale, HAFA, etc? Thanks!

Comment by Sara Mehrpouyan Los Angeles CDPE on April 29, 2013 at 10:51am

Kathy-- perhaps the medical condition will be a good reason for them to accept a short sale? Good luck

Comment by Kathy Deal on April 29, 2013 at 9:08am

We have had many clients buy and short sale before I just haven't had a VA and Bank of America.  We have lenders that if their credit is pretty much solid they have done FHA loans on a new purchase while short sale on current home. 

Comment by Thom Colby CA Brkr 888-391-5245 on April 27, 2013 at 4:00pm

Kathy -  I did one of these at the end of last year.  Seterus 1st and Citi 2nd,  Borrower had been out of work 18 months and never missed a payment. The only job he could find was 400 miles away (within CA).  It was less expensive for him to buy a new place than to rent.  He bought while we were doing the short sale and closed prior to short sale approval.  He included the new mortgage in his financials for the short sale.  This was one of the smoothest and fastest I've completed.  When the reason is legitimate and falls within guidelines, it can be done.  I was the 3rd party negotiator on this one an I was absolutely up front with both lenders about the new purchase.

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