Anybody have any experience with a Greentree 2nd position? Advice?

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OK, so I called in to get the name of a Regional Manager. I was put on hold, lectured about delinquent payments and told Greentree does not have to approve a short sale because the homeowner is delinquent.

I was given the name, Gerald Jeffcoat, no phone number or contact, the customer service rep, Erin would not give it to me or her last name. Erin connected me to Jeffcoats voice mail, it will not accept messages.......

OK, so does anyone have Jeffcoats contact information?

2ndly, I received a message from Collector Nick about my short sale package being incomplete and that once I call in and he tells me what they need, he will forward the package to LOSS MITIGATION!

Does Greentree have loss mitigation? Anyone have contact for that department?

TIA for any help...

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