I called Bank of America today to notify them to re-open a VA Compromise Sale in Fort Walton Beach Florida. Here is the conversation:

Me: I would like to re-open VA Compromise File XYZ, blah blah blah (I get verified....)

Bank of America rep: Your seller must call his "Customer Relationship Manager" to re-open his VA Compromise Sale.

Me: His "Customer Relationship Manager"? Who is that? What is her telephone number? (I just had this file opened last month and the buyer walked. This is news to me.)

Bank of America rep: Her name is XYZ, but we cannot give you her telephone number.

Me: What if he doesn't have her number?

Bank of America: If he doesn't have her number he should call us to get it.

Me: OK, so to re-open his VA Compromise file, the borrower should call his Customer Relationship Manager. If he doesn't have her number, he should call you to get it, because you won't give it to me?  Correct?

Bank of America: Correct. Have a nice day.

I am still cracking up.

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Replies to This Discussion

Always so helpful aren't they?......  Have you gotten the VA Loan Tech involved here yet?

Logic 101...........Like don't ask me nuthin cause I don't nuthin!

Yes....they give us a third party authorization form to have the borrowers sign giving us permission to discuss information pertaining to their mortgage and then they won't give us any information....ridiculous.....

They are making it harder than it needs to be and prolonging the cases they have.

I could tell the rep thought it was silly, too:)

After days of trying, my seller was only given the general customer service number for his "Relationship Manager". So I called again today. Voila! They gave me her direct number. Isn't that odd? Of course, no answer so I am twitter escalating!

I do enjoy the Bank of America hold music, though. It's kind of relaxing. I bet they had a study done.... :)

Oh it seems like I have been disconnected now :)

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