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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
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Just got an approval on my FHA Ocwen- was GMAC to start. Very interesting on Equator and it was starting to look like a HAFA, or at less they thought it was. Lots of repetition and calls in and escalation BUT we are approved.
Just heard from Homeward that they were purchased by Ocwen and my file will be transferred next week. Its been 6 weeks with Homeward, and they are stuck in a "serial request" cycle - give us these docs, give us more docs, give us another doc, etc. Should I be happy or sad looking to the change? Crazy part is, my 2nd with Chase is already approved - just need the 1st to pay attention.
Thanks guys .. I emailed Kathy and Joanne Perez.. I worked with Joanne before.. she was awesome.. I completely forgot about her..
I also replied to my negotiator and sent him a copy of my last ocwen deal I did.. which gave a deficiency waiver.. (its amazing what you forget when your closing 10 or so short sales a month).. and told him.. "yes you do.. see attached"
@AnnLee yes Ocwen does deficiency waivers, I have gotten them on all my deals and without cash contributions. It might be an investor specific thing but it is not a guideline from Ocwen. You might need to escalate the file
Oh ya.. my sellers are making a cash contribution as well .. normally when someone makes a cash contribution.. they get a deficiency waiver.
Hello everyone, Please tell me.. does Ocwen offer deficiency waivers? My negotiator is telling me know.. but I swear that I've seen them do it.
thanks
FY on my Iast post- the lender just got changed to OCWEN in Equator and it looks like we just keep moving on with the same negotiator as well.
Just had a FHA GMAC service released to Ocwen. We only have 30 days left on the ATP and no offers or interest. Appraisal came in too high - little town of 38 so comps hard to come by. Do they pick up right where we are at timewise. etc?
If asked for all pages of POF just ask the investor's bank manager to write a one page letter on bank letterhead stating 'Joe Blow has available funds in this bank up to $??)....that will solve the nosy 'all pages of pof' statement.
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