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This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.

 

 

 

Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

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Comment by Matthew Merenoff on March 4, 2013 at 7:13am

Chase 1st ( Paid in full )$784,468.00..

Chase 2nd ( 2nd owed $340,000.00) They want 20 %  $69k ..

Apprisal came in at $856,000.00. The bank wants for $885,000.00

Offer right now in 865k plus realtors offering $15k in comisions to make the deal work.... The buyers will not come up and over pay for a home that is not worth it. Does anyone have any contacts to at chase that are willing to save a deal?

 

Thanks Matt

 

Comment by Wendy Rulnick on February 28, 2013 at 8:04am

Thank you to Paul Bachman for the new Chase Escalation number **** I've changed it above!

Effective 2/15/2013, per Chase, their Escalation # is 855.733.7131.

Comment by Pat Shannon on February 21, 2013 at 10:57am

@ Brigitte Mueller...I am experiencing the same thing right now. They want $6000, a release of lien, NO deficiency waiver and a promissory note. They previously (though they say it was the collection company but the letter states JP Morgan Chase) accepted the $6000, provided release of lien and a waiver of deficiency.  Up until Jan the negotiator told me that all I needed to do was send him the new approval letter from the first mortgage and they would get me a new approval and now at the 11th hour everything is suddenly different. The customer service people and the negotiators are rude. Always have an excuse for everything. Waiting for an answer today that I should have had a month ago. Very frustrating!!

Comment by Brigitte Mueller on February 19, 2013 at 1:27pm

I had a short sale approved in Nov, and Chase second agreed to the $6000 that was allocated to them.  Chase issued the approval letter.  Buyer walked, now we have new approval from 1st (Wells Fargo) with the same $6000 going to Chase.

Negotiator now tells me that they are supposed to get 8% or $8500 max, based on the Dept of Justice settlement between the 5 major banks, including Wells Fargo and Chase.

This is the first time I have heard this.  Negotiator tells me that it has been the case since last summer.  Then why would the approve $6000 in Nov and now in the 11th hour - tell me it should be higher.

Anyone else run into this?  Or know the DOJ settlement details

Thanks !

Brigitte

[email protected]

Comment by Jan Sanderlin on February 14, 2013 at 7:53am

Cathy email me as I have someone in a position to assist you with Chase...I feel for you as I have been there myself! [email protected]

Comment by Cathy McAlister on February 14, 2013 at 7:18am

This is a shout out directly to Chase Home Equity Department.  We know you read much of this material on these blogs.

 

We are handling a short sale that involves Nationstar as a First Loan and a Home Equity Loan with Chase that has been transferred to Five Lakes as your collection agent.  This is on CALIFORNIA property and that is a key component to this situation.

The first is a FreddieMac Non-Hafa.  The first loan officially began foreclosure in mid November, 2012 and in California they can finish this foreclosure most likely within the next 21 days.   Five Lakes and Nationstar have agreed to the amount to be paid to Five Lakes.  We also have an all cash buyer who can close within 10 days.

The only problem we have had for the last five weeks is WHO will issue the approval letter first.  All terms and conditions and amount to 2nd (10%) is agreed - I have emails confirming this.  However, neither the first or the 2nd will issue their approval letters without seeing the other.  It has been explained to me by Five Lakes that the current directives from Chase to Five Lakes, will NOT allow them to issue the letter before receipt of the Nationstar approval.  According to the same contact, every single collection officer has several California files on their desks in a similar situation.

California had new laws go into effect regarding short sales on January 1st.  One of those laws requires a lender to CEASE FORECLOSURE UPON ISSUANCE of the short sale approval letter. 

When the first is in foreclosure (as in this case), there is ZERO motivation for the first (Nationalstar) to issue their letter.  Why should they when they see the end of the line and recovery of the property in their line of sight.   For this particular 2nd, the seller already has been advised by legal counsel that any residual from the Heloc loan will be handled.  YOU WILL GET ZERO!  Nationstar is clearly in the drivers seat on this one - all they have do is nothing and they will have the home by the end of this month.

My best opportunity to help YOU (Chase) get any funds at all, is for Chase clear the way for Five Lakes to issue the approval letter.   If what this collection agent says, is true, and no letters can issued, then you are sending multiple files down the drain.  So, if you have 100 California files in this situation with an average payout of $5,000.00; you are losing $500,000.  Why would you do that.   

This is a Chase problem, not a Nationstar problem.  Policies do not change overnight, but I believe you may be behind the curve on this one and should re-evaluate the possibility of issuing your short sale approval letters where the amounts are settled and foreclosure is imminent.   

 

 

Comment by Gab on February 13, 2013 at 5:02am

How long does Chase usually takes from notice of Lis Pendens to Foreclosure?

We are buying a Short Sale and seller's have been served notice of Lis Pendens last month.

Comment by Kathleen Lordbock on February 12, 2013 at 4:32pm

CJ Wright- was the title surrendered to the state or is it still at the DMV as a "trailer- type title'? Manufactured homes in MN can be permanently attached to a foundation and with the title surrendered to the state- these now go with the land.

I am sure it may be different from state to state.

Comment by CJ Wright on February 12, 2013 at 6:31am

Need a contact inside Chase who can convey mobile home titles.  Help!

For two weeks now we've been trying to close on a mobile home and land only to find out that when the sellers bought the home as a foreclosure in 2004, Chase never signed the mobile home titles to the new owners. Do you know someone in Chase who can help?  thanx,  cj

 

Comment by Joy Baker on February 2, 2013 at 3:02pm

Mike~If your client's loan is owned by Fannie or Freddie the guidelines changed effective November 1st.  One of the changes may permit a homeowner to obtain approval for a short sale even if they are current on their mortgage if they have an eligible hardship (death of a borrower or co-borrower, divorce or legal separation, illness or disability, business failure, unemployment, increased housing expense, distant employment transfer). Bear in mind that if your client is current on their mortgage and their FICO is above 620 he/she will still have to submit a financial package.  Here are links to two of my blog posts that talk about these changes:  http://www.southernnhrealestateandshortsales.com/post/3497801/new-s... and http://www.southernnhrealestateandshortsales.com/post/3456186/the-n....  Hope they help!  Good luck!

 

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