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Latest Activity: Oct 27, 2022
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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920
Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682
Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682
TWITTER: https://twitter.com/ChaseSupport
New Number for Chase Executive Office Resolution- 888-310-7995
888-310-7995 (Executive office for Chase)
Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:
Phone Direct: 858-60x-xxxx
So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345
Chase Prime and with Chase Equity(2nd). Try these numbers for Chase Equity.
Short Sale Equity 1-866-233-5320
888-765-2849
866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]
Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.
Mail packages to Chase 3415 Vision Drive, Columbus OH 43219
Listing and selling agents must sign under their typed names in the purchase contract.
https://www.chase.com/chf/mortgage/keeping-your-home
WAMU (Now CHASE) missing document Fax 206-494-4666
Walk Department (before charge-offs) 866-346-6132
Recovery Department (more than 120 days past due, charged off) 877-836-3040
Chase Short Sale Forms
**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"
Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies 0 Likes
Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply 0 Likes
Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies 1 Like
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Hi Ludora, here is the LOA I've been using for Chase. I'm pretty sure a current tenant would NOT be considered arm-length since they knew each other before the sale but not entirely sure. Good luck!Chase%20LOA.pdf
Does Chase have their own Third-Party form? Also, if the tenant wants to buy the home thru a Short Sale- will they consider this a "Arm's Length" transaction? The tenant is no relation to the seller.
This is the one we use: Affidavit at Arms Length. Hope this attachmentlink works; first time I've used it.
Does anybody have the Arms Length Transaction document available in PDF?
Chase is just getting started with Equator,Their negotiators don't know how it works yet. I was sent to Equator, mid-transaction, Equator had an online financial form for the agent to complete. Done. The negotiator said that she couldn't find it, and anyway, how could the seller sign and date an online form. I Faxed her the seller's signed list of household expenses.
Evelyn, Chase went down the HAFA road with us too on this one, but in my situation, HAFA makes no sense and the negotiator realized that after speaking with her so told us to ignore that request. There is a new form though they are requesting - its a summary of the HUD (Form OP458) and must be signed by the seller and submitted with everything else - very inconvenient as my seller's printer died.
Janie:
Thanks for sharing your experience. At least now know its not just me. I did call the short sale group to voice my lack of enthusiasm for their new process and to make some recommendations on improving their system although they may not send them to anyone. Do we have anyone on this forum that has a close relationship with Chase and their VP level in Loss Mitigation?
They need to follow Bank of America's lead if nothing else on putting together a manual that informs us on what they want us to do.
The customer service rep told me that we only need to fill in the "required" fields that are "starred" in red - so we don't have to input the preliminary HUD 1. But there is no "save" feature so we have to have all the information and be ready to submit in one fell swoop.
I also found out that they are going to send another short sale request package to the homeowners to fill out so they can see if they qualify for HAFA since their generic short sale package does not meet HAFA guidelines - so another delay will be involved. It's going to be a long learning curve with Chase and equator.
Janie:
Hi Evelyn and Tara,
I am currently working a file through Chase and completed a few last year as well - I love working with Chase. I also love working with Equator but it is true, the Chase negotiators are not up to speed on it yet. I had tasks assigned on 1/3/2013 for Counter an old offer. I followed the new task to Submit Offer and it did not take in their system, presumably because they show another older offer there already. When I emailed the negotiator through Equator to ask her to soft decline the old offer, I get no response. Found out today that this negotiator is not really using Equator and says she checks that email rarely - and then asked that everything be faxed. So that is fine she's still working the old way which worked great.
I think it depends on the negotiator as they are all very different as to how they work, some prefer the phone, some prefer fax and now they'll have a third option of Equator. And, Evelyn, I agree, I spent all afternoon in Equator last week because the system times out - found it extremely frustrating. While I like Equator for WF and BofA, it's got a long ways to go for Chase.
Hi Evelyn, The Equator alerts usually go to my spam (especially if a lot all at once). You may need to mark them for your inbox. I usually just check Equator every day when worling with any of the files- just to be safe. You are supposed to be able to save the files in Equator as you work. I used to be able to do it in the old version- but for some reason I have to do it all at once now. As to buyer info- I've never had trouble getting it. They only have to give last 4 of social (I'm always shocked by that too). Personally I prefer Equator. Once you get used to it - it is A LOT nicer in that there are defined timelines and it is clear you submitted the info. Chase lost my documents left and right when I faxed them in...just respond to the message you received in Equator (never email outside of Equator) and explain you are just now seeing it and when you will have documents together. Also, if they don't give it to you as a task, they usually want you just to upload it to property files in the library. Always feel free to email them and ask for help.
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