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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment
Kathy Robinson from OCWEN Senior Manager for short sales is given your call from Ron Ferris Office and Kathy says to contact her directly,please find her email and phone info below
Please update the recommended contact info for Ocwen. You currently list Ron Faris, who as you know, is the President of Ocwen. What you may not know is that Ron's office forwards all these calls and emails to me, since I joined Ocwen as the Senior Manager for Short Sales a couple of months ago. It would be faster for our Short Sale Superstars to contact me directly, as I and my escalation specialists can address immediately, rather than waiting for Ron's office to forward to me.
Thanks,
Kathy Robinson
Phone: 561-682-8395
Yes, Patricia, they got approval from bankruptcy court to buy out their servicing near the end 2012.
According to her Linkedin profile she is.
Kathy Robinson is our hero! We had our backs up against the wall, sent one last plea for help and within hours we had our approval letter. Just in time! After 6 months of working and stressing, we would have hated to walk away.
The projected or confirmed foreclosure sale date should be no less than 60 days from the date of determination of eligibility.
https://www.ocwencustomers.com/oc/documents/pdf/HAFAMatrix.pdf
Hi All. I'm in the beginning stages of an Ocwen short sale. The package is in review as of Monday. The seller has a foreclosure date of 11/27/12. Is it true that the seller cannot qualify for HAFA because there is a sale date within 60 days? Has anyone gotten around this? Thanks in advance for any insights!
Hi All. MI is denying the short sale because the offer does not meet the MNR. Here's the kicker....An appraisal was never even done to determine the value. Anyone had this happen? MI is Radian. Servicer, infamous OCWEN. Thanks!
Short Sale closed with Ocwen successfully. Investor owned a rental. About a year ago, he lost the tenant who left the place with a big mess. Investor said that he needed to short short sale the property since they could not afford the property any longer due to their personal finances. Long story short, I put the property on the market last September after it was made presentable. By December 1, I had the property under contract. All was going relatively smooth and closing was set for March 3rd. Final walk-thru happened the day before and lo and behold, flooding occurred because of a leaky toilette and created a big mess. Closing was put on hold....
Seller had the place cleaned up, buyer got estimates of what it cost to repair/replace the damage and we were back at the negotiation table. No to very little communication between Ocwen and myself after repeated emails, phone calls. Finally, Ocwen called and countered on the revised contract price. We are still with the same buyer... Buyer agreed and we finally closed on Oct 3rd.
Ocwen agreed to a full waiver of deficiency with no additional funds/prommisory note the seller had to bring to the table.
To answer your question about the 7 day HUD review time, that sounds about right, but you may still have to push Ocwen to stay on top of it...use the squeaky wheel principle. If you don't see any progress in 7 days, send email to Kathy Robinson. She always produces results...FAST. Her contact info is at the top of this group.
Well knowing now that you have an FHA SS, 84% may have done the trick, but you never know what Ocwen guidelines are for the file. In other words, even if investor will accept 84%, Ocwen may not accept less than 90%. They are difficult to figure out. Either way, I'm glad you seem to be making progess now. Good luck!
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