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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Ann Martin on September 27, 2012 at 1:08am
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Ken - thank you for the information!! We were told we should offer at about 80%, it would have been helpful to know the minimum is generally 90%. We increased our offer and it looks like they may have accepted. We were told that the file was now given to HUD and HUD "must" take at least 7 days to review the file. Is this true?
We are promised some sort of decision by next week, but we have been promised this so many times before..
Help - anyone have any information to share? Our first offer was made in late April.
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Comment by Jen Hill on September 25, 2012 at 5:16am
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LOL Donna! Good point..forgot who I was talking about! I just went through the same thing with OCWEN when they denied a file because the seller was not "delinquent enough." Each time I called I was given a different reason! Gotta love em'.
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Comment by Donna McClelland on September 25, 2012 at 4:37am
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Jen, OCWEN Can't be more specific? LOL LOL LOL. I just got a letter from their HAFA dept saying to resubmit the HUD because the closing costs were too high. (HELLO, WHICH closing cost(s) were too high? Can you narrow that down?). AND they said to fill out a two page financial form which they forgot to attach to the email. On another deal, we got three different loan mod approvals! Ineptness at its best.
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Hmm. Could be but that's only 4 pages. OCWEN can't be more specific?
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Jen, we did complete all the 13 pages even the HAFA do you think is the uniform borrowers documents?
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Hi Cynthia, are they talking about the HAFA docs? They are not labeled 14-18 but there are 5 pages? Leave it to OCWEN to be helpful!
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Ocwen is asking me the pages 13-18 of the short sale package has anyone see these documents any where here or on line? Or does anyone know what they are?
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Comment by Ken Bailey on September 7, 2012 at 10:04am
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She has never told us that we email her too much, and we do every time we hit a snag. As far as the valuation, 80% is lower than what most investors want. For example, FHA min is 84% (without a HUD variance), VA is 88.13% (no exception), and these are both NET numbers (line 504 of the HUD-1). If your total (gross offer) is only 80%, then you are likely well below what Ocwen will accept, which is usually a minimum NET of 90% of BPO / appraised value. Good luck
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Ken - Thanks for the information. I emailed her weeks ago and she got the ball rolling, so didn't want to test my luck and bother her too much.
We are already above 80% of what the home is valued at, so really don't understand why they weren't happy with the offer.
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Ann--email Kathy Robinson with your issue. Her contact information is at the very front page of this group. She will take care of you.
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