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This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

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Comment by Tara Samney on July 13, 2012 at 3:36pm

Ellen I am not sure that is true.  I have a VA Chase short sale that was scheduled to sell at a trustee sale today- we got it extended wed. interesting about deed in lieus.  Chase also isn't honoring the 88.13% net for VA.  I have one under contract with a HUD which clearly shows $80 more than that and I cannot get negotiator to approve.  VA even contacted negotiator and reviewed our HUD and recommended approval. Escalation doesn't help.  Fannie Mae is investor.  I keep being told they have to get full appraised value to get seller concessions.  I got my commission to almost nothing just to get this closed and they still won't approve.  They closed the file Mon and the next day owner called and it got reopened but we have the SAME negotiator.  Am I missing something??

Comment by Kevin - Greenville, SC on July 13, 2012 at 3:16pm

@Bob, That tiered net proceeds % applies only to FHA Pre-Foreclosure Sales.  VA Compromise Sale proceeds are 88.13% flat.

Comment by Bob Hanley PSC/EC/CDPE/e-Pro on July 13, 2012 at 3:13pm

I was told today 88%, then it drops to 86% in a month then 84% the next month.

Comment by Ellen Dittman on July 13, 2012 at 12:17pm

I spoke with a Chase rep today who stated that Chase is not foreclosing on any VA loans now, and they are not doing any deed in lieu's. I have four such shortsale listings whereby appraisals were done in the Feb/March timeframe and they were very high. It's been a struggle to get them thier "net of 88%". These homes are sitting there just waiting for the next appraisal in Aug/Sept timeframe. We cannot do anything until then. 

Comment by Kevin - Greenville, SC on July 11, 2012 at 3:43am

Escalate at Chase.

Comment by Kevin - Greenville, SC on July 11, 2012 at 3:43am

@Tara,  Since the VA is the Insurer, VA Loss Mitigation Guidelines are followed for the Short Sale regardless of who the Investor is.

Comment by Tara Samney on July 11, 2012 at 3:39am

I have a short sale where Chase countered at full appraised value...and told we had to have that to get seller concessions.  Found out that wasn't true.  VA is insurer and requires 88.13% . We net slightly more than that.  I was then told by Escalation (not helpful on this at all) that it wasn't VA blocking it but investor and wouldn't give me investor name. From my search it is Fannie Mae. I've never had a problem before on Fannie Mae loans cutting commissions, etc as long as I got min net.  The min net on the Chase approval is 88.13%.  Which is it?  I found somewhere Fannie Mar requires 90% is this true?  Who rules? on here I saw insurer which is VA...but I cannot get it through.  Escalation just keeps telling me negotiator makes the determination.  Escalation contact told me she thought it was b/c when she was a negotiator a year ago they relied on investor rules.

I have a foreclosure date in 2 days- trying to get extended for 2 weeks. 

The VA rep even called the negotiator and said that the VA supports the offer based on seeing HUD and recommends acceptance as a cheaper alternative to forelcosure.

 

Help!

Comment by Michael Hayley on June 29, 2012 at 7:02am

@ Anna Parker. I think 45-days to submission to investor is long but far better than typical last year! Good luck. 

Comment by Anna Parker on June 29, 2012 at 5:44am

Anyone have any tips? Submitted SS to Chase on 4/27 and negotiator JUST submitted our file to USDA on 6/14. Wondering if there's any tips on helping this move along any faster?

Comment by Marcy Moyer on June 24, 2012 at 5:14am

According to Chase the metrics for how much someone gets has not been disclosed to them by the investor.

 

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