Comment

Comment by Stephanie Hart CA 310-930-2342 on June 4, 2012 at 6:45am

Vacant to the bank usually means abandoned...especially if they are aware that the owner moved out of state. The bank has the right to secure any investment that they deem at risk. I see them secure pools all the time now. I don't think you will get much of a response from your negotiator unless they need something. That was my experiance. I would say you are at least 2 weeks out from hearing anything. Maybe more like 6... I had a clients 2ndTD with GT and I think it took them 4 months to give me approval. I actually liked my negotiator on that one though:) Not the Acct rep, who was Brand NEW at GT, UGH!

Comment by Linda A. Schulte on June 4, 2012 at 6:33am

Thanks Stephanie!

I have attempted to get to the negotiators several times but keep getting placed back with Chris the account manager.  If they ordered the BPO and have the property preservation people there, should I assume that the file is with the short sale department?

Also, my definition of abandoned and vacant may be different from the bank's.  The home is or was being maintained with all utilities on, that surely is not an abandoned home.  Does anyone know if it is merely the fact that the home is vacant that GT has the right to break in and disarm the alarm?

thanks for any help on this!!

Comment by Stephanie Hart CA 310-930-2342 on June 1, 2012 at 5:42pm

Do not deal with your acct manager. They are basically debt collectors. Do your best to find out your negotiator from the customer service lines. They will most likely connect you to your acct. manager again... Hang up. Your Acct. manager will do NOTHING for you. They are not even involved in the short sale part of it. Once I could communicate directly things were much better. I can't believe he feel for the "make payments" bit. They are the first bank that actually asked me to make payments for my seller. It's a tough one. If they consider the house abandoned, they are allowed to secure their investment.

Comment by Linda A. Schulte on June 1, 2012 at 4:48pm

I submitted a short sale to GT on May 14th but the seller was still current.  However had moved to out of state on May 9th.  GT account manager said he could not elevate the file to short sale consideration because the account was no longer in default.  The account manager had advise the seller to keep paying in the process.....she did the right thing that caused the wrong outcome to process the short sale.  Account manager said she had to call back after the June 1st payment is missed to have the file sent to short sale department.

So she was not in default but had the home secured and maintained.  GT sent out a property preservation company to access the house.  They entered back door at 8:30 pm, set off alarm to house, police were called and the seller who is across the country living was called. Turned on and left on all the lights, opened blinds and dismantled the home alarm inviting everyone to know it is empty and available for vandalism.   Homeowner is livid about the situation.

Does GT have the right to enter the home when she is not in default? When the home is being maintained and cared for?  And does this mean that GT is actually moving file along?

Finally, does anyone know how to get past the account manager assigned to her file?  He has hung up on me several times or places me on hold mid sentence.  

Comment by Tara Samney on May 24, 2012 at 3:22pm

Has anyone gotten anything through Green Tree today?  I have been faxing for the past 6 hours to 4 numbers I haved used before and it is failing every single time!  It's only 21 pages. Did they just shut down their faxes today?? Not my fax- tested it to other numbers and fine.

Comment by AMY GERRISH on May 15, 2012 at 7:23am

Thank you!

Comment by Karyl Moore on May 15, 2012 at 7:13am

Amy: [email protected]

Comment by AMY GERRISH on May 15, 2012 at 7:10am

Does anyone know Green Tree's Email protocol??? [email protected]???

Comment by Amanda Strickland on May 4, 2012 at 8:13am

After being told Green Tree closed our file because the seller tried to negotiate the terms, the seller ended up agreeing to the $6000 cash contribution and $7,000 prom note (had asked GT to settle for $2,000).  We received approval a couple days after sending over the agreement with updated financials.  Took us about 6 months to get to this point, though.  The only good thing is that we didn't have to start over with the new buyer.

Comment by Neil Blumberg on May 4, 2012 at 7:56am

Here's the formula greentree uses when they are in 2nd position in a bk (depending on the investor). First demand: 5% of the sale price. My sale price was $375,000 = $18,750. When I objected that was unobtainable their fallback was to 10% of the greentree payoff. In my case that was $105,000 = $10,500. Seller may be able to live with that. If not we are prepared to dump this deal and give the property back, unless they reduce.

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