Suntrust Supervisor E-mails?

OK, not sure where to begin....

 

Last spring I started a short sale with Suntrust. They messed up the package and somehow cancelled the short sale due to missing paperwork even though the negotiator had it via e-mail.

 

  • At that point I resubmitted the same buyer and the negotiator was assigned early in September.
  • I have followed up religiously since then and could never get an updateregarding the deal.
  • In November they escelated the deal with no response.
  • Since september they told me that Ikaya Parker was the negotiator. Of course it took me months to obtain her e-mail.
  • I started e-mailing her daily with no response until I started e-mailing her 4 times a day. She finally responded today stating that she was not the negotiator.
  • I called the short sale department at which time they admitted that Jerry Alan-Coverton was the negotiator the entire time.
  • I am not sure why this was not disclosed before and why I have not had any contact from her.
  • They also told me Steven Harris was her supervisor and I was allowed to leave him a voice mail.
  • My request today from all of you is for Steven Harris's e-mail and also an e-mail for a VP within the short sale division. An y help would be much appreciated....I am about to lose the poor buyers. They have been patioently waiting since Spring.

Signed,

A Fellow Short Sale Superstar ~ OM

 

Views: 1324

Replies to This Discussion

Permalink Reply by Neddie B. on April 30, 2011 at 8:10am

I tried [email protected] and it bounced.  Could it be [email protected]

Anyone know?


Jeff Payne said:

Permalink Reply by Jennifer Horton on January 17, 2012 at 11:29am

It's certainly Steven... Here's more info I have:

Steven Harris

SunTrust Mortgage

Loss Mitigation - Liquidation

Mail Code RVW 3054

1001 Semmes Ave – 4th Floor

Richmond, VA 23224

Toll Free: 800-634-7928 ext. 52642

Direct Fax: 804.674-0584

[email protected]

 

Live Solid. Bank Solid.

Permalink Reply by Previous SunTrust Negotiatior on May 20, 2011 at 12:56pm

[email protected] - VP Loss Mitigation Escalation Office of President

[email protected] - VP Loss Mitigation first level approval for losses for all delegated investors

[email protected] - Supervisor Loss Mitigation for Freddie and Fannie loans

[email protected] - Supervisor Loss Mitigation for all Consumer loans (HELOC) 

 

Permalink Reply by Previous SunTrust Negotiatior on May 20, 2011 at 4:38pm
Send her cookies! She loves sweets.. If you met her she is absolutely georgeous!

jeni lamberto said:

Hi Ginger,

 

As they say in Star Wars..."May the force be with you!"

 

It turned out Ikaya Parker was not the negotiator even though the customer service keprt telling me she was. I do however have her information....

 


Ikaya ParkerLoss Mitigation Short Sale NegotiatorSunTrust Mortgage, Inc1001 Semmes AvenueRichmond, VA 23223 Phone: 804-319-4053

[email protected]

 

Good luck with everything!!!
Ginger Perkins said:

Jeni,
I have just been assigned Ikaya Parker as my negotiator on a short sale request. Any advice on building a relationship with her? Also, do you have a direct phone number for her? Any help will be GREATLY appreciated.
Sincerely, Ginger Perkins
Permalink Reply by Kristine Halverson on May 25, 2011 at 11:30am
I just emailed these Supervisors.  We have had an offer in since Feb. 14th.  Everytime I speak with the main number and now the second negotiator.  Since the first one quit.  They all say be patient.  My Seller is losing his patients rightfully so, and the buyer is too. The buyer has a lease ending and needs to move.  This is a $600k+ purchase and still move slllooowww!  Meanwhile values are dropping...anyone from SunTrust reading this?  Let' me help you?  How can I help to move this off your books?  Thanks!  Kristine

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