I've had two files getting nowhere with AMS and Redc and I decided to try tweeting the BofA reps and have gotten both files moving again. I was happy to get resolution at a low level without having to take it to the VP level. 

I recommend everyone having problems give it a try before getting too frustrated.

Thanks,

Kevin

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The Twitter team of BofA may be the most pro active part of Bank of America.  I also have experienced help from them.

do you have specific #s for escalation? Good Luck I do hope the BOA ones close. I am in CA

Yes they do!!!I have been using it for about 4 month now!!

do you have specific #s for escalation? Good Luck I do hope the BOA ones close.

It helped me on one deal and suck on another.

I figured I'd give it a shot on a file that was stuck and was floored when they replied to my tweet within minutes and followed up with a phone call within the hour!  I sure do wish BofA wasn't the only one embracing the technology.

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