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Chase

Working with all divisions of Chase. Share tips, stories, reference info!

This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Community state rules in AZ: Help for homeowner who wants a short sale but is now married.

Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies

CHASE HELOC pay commission to buyer's agent related to buyer?

Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply

New CFPB Guidelines for Short Sales

Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies

Comment Wall

Comment

You need to be a member of Chase to add comments!

Comment by Debby Thompson on October 14, 2011 at 1:36pm

I have been trying to reach my negotiator for 3 weeks now. I have had 2 different people within the company email her. I just ask them to include her supervisor. She has 72 hours to get hold of me. Not sure what is up. I have a question on the authorization letter she sent me. Still can't get her to explain it to me. Thanks I will call the executive office on Monday.

Comment by Elvira Quiray on October 14, 2011 at 10:53am

Try the Chase Executive Office at 888-310-7995. They were able to escalate my file. Good luck.

Comment by Cindi Benton on October 7, 2011 at 11:22am

I want to thank everyone for their input on this page. After using the "Gov't Shortsale #" above, we received the letter that basically stated "if USDA approves it we'll approve the shortsale"... and thanks to Jeff, the approval from the USDA came within a week!

You all rock here at SSS!! Thank you for your support! It's not easy being on the buyer's side of a shortsale, but you all gave me the courage to step up ON the Seller's side.

Comment by Annette Whitehead on October 7, 2011 at 10:47am

This thing concrete, rumor has been out since the summer. A client who works the State Attorney's office says that size takeover should trigger anti-trust laws, so maybe it's all hush-hush til they figure out & implement a workaround. Talk about going from bad to worse.

 

Comment by Michael Schneider on October 7, 2011 at 10:45am

@Mike Not a new problem, Mike, in my experience. That window has been wide-open for awhile, long before any silly rumors about taking over BofA.  The Chase maze is a rat's nest.

Actually, I'm planning to buy BofA, using my home-equity line of credit, then Radian with what's left. That way, I won't need to deal with them separately anymore.

Comment by Ben Benita on October 7, 2011 at 10:37am
Chase is finalizing their system updates with their EMC and Washington Mutual takeovers (they were unreachable for a few days earlier this mnonth....

I too have seen and heard B of A might be taking them over.
A few of the insde guys I know said they did not believe that was true, but, would not deny it either.
Comment by MIke Carlos on October 7, 2011 at 10:31am
That is what I've been hearing and I was fearing just that. I just don't understand how they can say that is even remotely close to acceptable service...
Comment by Wendy Smith on October 7, 2011 at 10:28am
they are busy with their rumored take over of Bank of America.  Remember when BoA took Countrywide, we thought ah, finally Countrywide files will go a bit easier - nope, BoA files got as bad as Countrywide.  Now, it will happy again, Chase takes BoA and Chase will go down in service just like BoA went down after taking CW.  Hang in there.
Comment by MIke Carlos on October 7, 2011 at 10:17am

What the heck is going on with Chase? Service has just gone out the window. I was just told to wait 10 business days for MGR escalation. 

Comment by Bryant Tutas on September 30, 2011 at 12:04am

Mariana. It depends on your State's laws. The letter is very ambiguous. The first part states they will release the lien AND the debt. The 2nd part clouds the waters somewhat.

 

The borrower should have this reviewed by an Attorney

 

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