I need to speak to a negotiator (not just the department number of 877-736-5556.)  Wanted to do a HAFA short sale.  Indymac said we had to apply for HAMP first.  Did that.  Got denied and then got the invitation to do a HAFA.  My seller signed the invitation and returned it in the specified time period, but the bank has set the home for foreclosure.  I called and Indymac says it should be fine that once the HAFA is "officially approved" they'll postpone the sale, but the sale is a mere 17 days away and I am nervous.  I want to talk directly to a short sale negotiator because the person at the 877 number kept having to put me on hold to get answers.  I have no confidence in her real knowledge about this process and there is too much on the line.

 

Can anyone share with me the direct # of a short sale negotiator that I can try to call at IndyMac / One West?  I promise, I'll never tell how I got the number  :-)   Help!

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Elizabeth, call me at 817-495-8028 and I can probably help!  Kent

you can shoot me a quick e-mail - [email protected]

 

In the future, ALWAYS find out who the Investor is on the loan as well, this should happen shortly after you send in the short sale packet or the authorization form.....that may be the ONLY way to stop the foreclosure at this point....many banks get "pissy" about trying to stop a foreclousre last minute.....

 

Best of luck....also, reaching out to Kent (below) is a good idea, he knows his stuff.

Boy, IndyMac is a bunch of stinkers. I feel like I'm in a never-ending loop of sending them documents. Its like one of Dante's rings in hell. I'll send documents to IndyMac for the rest of eternity. Sorry, just venting.

REALLY....a problem with Indy Mac (or ANY Servicer)....so so so so rare????

Are you picking up onthe sarcasm?

;-)

 

BEST MOVE - although it is a HGUE pain, be certain to put account numbers on top of ALL pages.....many Servicesr have scanners that search for account numbers on top of docs., if they are missing, they get discarded (we use a short sale tracking software for the agents we negotiate for that does this automiatcially)

 

Also - although it can be VERY VERY VERY hard to do, ALWAYS play "nice" with the negotiator, once you tell them how you REALLY feel, you may find your file gets flagged as:

 

"...agent was beligerent on the phone....."

 

ask me how I learned this!!!!!

 

Lastly, another good practice - call in TWICE to ask for the best fax number to send documents and NEVER assume any number is good.

 

Fax numbers can and will vary depending on:

how many payments have been missed,

Has the loan gone to charge off

who is the investor

is the loan a first or second, is it a HELOC

 

blah blah blah......short sales are almost a "science", but, once you know what to do, they beomce MILDLY tolerable....

 

keep fighting for your client....this is certainly the right place to VENT!!!!!

 

;-)

Good suggestions; thanks! I use a template in Word to add a footer to every document I send that contains: borrower name, loan number, and in IndyMac case, the Reference number and MAT number.  

 

I also believe in a Zen approach. I am smiling like the Buddha even when I want to strangle.

 

I love this forum. It really helps.   


Thank you all so much.  Yes, Michael, I do feel as though I am in one of Dante's levels of hell.  Do you know they actually made us submit supporting documentation to "prove" that the $16 on the Seller's tax return for "jury duty" was not re-occurring income?  My goodness!

 

Kent, I sent an email and left a VM...I'll let you know how that goes.

 

ooohmmm,    ooohmmm,    ooohmmm,    ooohmmm,     (Just doing my zen mantra to stay calm over here.)

you made me smile. Proving $16 jury duty is non-recurring is so IndyMac. BTW, who reports that on their returns?

Well, Kent, your guy emailed me back pretty promptly and gave me the name and email of a manager with whom to speak. He forwarded my email to her.  She has not responded to me.  In the meantime, I've called over and over and different reps have supposedly sent messages to get the file assigned. I also went ahead and faxed in an offer (even though with a HAFA short sale, we can get the purchase price approved first and then submit offers.) 

Who knows what happened...was it my calls over and over where I nicely asked if they had any updates?  Was it the manager who never replied to me but helped behind the scenes?  Was it just that the file finally worked its way through the system?  Who knows, but I did get an email today that the trustee's sale is postponed while they work on the HAFA short sale.  Let's just hope no ones messes it up!  ;-)

 

 

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