Does anyone have any suggestion on how to move at least one foot ahead with Ocwen? I submitted a short sale package on June 18th and have made no progress whatsoever. I have been assigned to a guy that calls me every two weeks from a call center. He barely speaks English and tells me the same thing every time we talk " still in review". I have requested several times to speak with a supervisor and he tells me that it will do no good and never helps me to speak with anyone else. When I call the customer service number, I am told I can only speak with the assigned person. I'm at my wits end since I already have approval from the 2nd and 3rd. It has been a nightmare with Ocwen and I would really appreciate any help from those of you that have had to work with Ocwen. I've been in the business for 32 years and have handled many short sales but never have I seen a company so pathetically run before. HELP!
Thanks so much,
Tracey Saizan
Keller Williams Realty
Elk Grove, Ca.
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