Comment

Comment by Enrique Vasquez-Plaza on July 6, 2011 at 8:01am

Great Advise Pam Bohling!  That is a swell idea!

 

Comment by Monique Boucher on July 6, 2011 at 7:54am

Acess the Spanish speaking line and you will usually end up with someone from WPB Florida and not India - when they pick up and are speaking Spanish immediately ask if they speak English - they always do! This has worked for me many times.

Comment by Deborah McKnight on June 22, 2011 at 4:55am

All offers to "Ocwen"...are you referring to "Altisource"?  If so go to their website and submit.  They do everything online..gohoming.com

Comment by Enrique Vasquez-Plaza on June 21, 2011 at 12:53pm

I feel you!  Welcome to Ocwen world!

And the most exciting thing is the Girl's Voice:  "thank you for Calling Ocwen and I hope this message finds you well" haha  Its a pain!  Although your call may be generally natured... bla bla bla... , 

The number (877) 596-8580

Rohith Somaiah 877-596-8580 Ext 65102

Damian Stevenson @ 877-596-8580 Ext 6525

Valerie Flees 407-737-5126.

You have to be patience, listen to all options and call very early or late.  Also, you can have your client open an OCWEN online accont to check status.  

They system, is "if we told you we received the docs, your file is in process, and there is no need to talk to you, just relax and wait, we are in India, so please dont waist our time"  And most the time, they get things done...  I know is frustrating, but that is the way it is.

 

If you want Escalation, try this: (although I don't recommend it unless you have a real issue)

Consumer Ombudsman

1-800-390-4656: Ombudsman Office

[email protected]

[email protected]

[email protected]

 

Good luck!! I know what you are going through!!!

BTW!  they changed the girl's voice on the recording!!  Noooooo!