Our first is with Suntrust and 2nd is with Citi, I submitted my package over 60 days ago to Suntrust and then after weekly calls to check on the status and no updates I find out the follwoing last week:
1) We have a sale date of Sept. 7th
2) My file was market "inactive due to missing documents" when I was only told last week for the first time we had missing documents
3) You can't even ask for an extension until 7 days before the sale date. This is Suntrust's guidlelines.
4) Suntrusts claims they contacted me and the seller for missing docs but neither myself or the seller ever recieved any messages or talked to anyone.
5) They won't escalate my file because it shows in the system as re-activated (only open for 5 days) with no one assigned to the file and they won't let me talk to a manager because the file was dropped and shows as new and it has to be in the system for 60 days!!
I need help and am so confused and frustrated with this bank!