I was so very happy for my clients in October of 2013 when they received an offer on their home which would cover the amount owing on the 1st note......2nd note (with Merrill Lynch) would need short sale approval.
My client's contacted Merrill Lynch and were given a list of items that would need to be submitted in a short sale packet
Third party authorization was in place & on November 9th a clear, concise packet of all items requested by Merrill Lynch which included buyer's offer & notarized items was sent to supervisor Timothy Tracy.
Then came the request for items many times that had previously been sent.....no surprise there!
What really is troublesome is that Merrill Lynch has had the complete packet for 9 weeks & still no contact from our negotiator.
After many, many emails had been sent I did receive a call in December 2013 from Mr. Tracy who informed me that a negotiator had been assigned to my client's file on Dec. 17th - that was over a month ago and still no contact from our negotiator!!
My client called the Merrill Lynch supervisor today and his response was,
"You are the one that is asking for our help!".
What customer service you deliver Merrill Lynch.
© 2024 Created by Short Sale Superstars LLC. Powered by
Short Sale Superstars, LLC and www.ShortSaleSuperstars.com does not endorse the real estate agents, loan officers, attorneys, real estate brokers and other participants listed on this site. These real estate profiles, blogs, blog entries and forums are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a short sale. Short Sale Superstars, LLC takes no responsibility for the content on these pages that are written by the members of this community.
You need to be a member of Short Sale Superstars to add comments!
Join Short Sale Superstars