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Comment by Tara Samney on March 26, 2012 at 11:04am

Hi Liz - I've been working with Aurora since the summer and they have come through on my 1 deal and saying soon on the next....so.....what I found is you have to find out who is assigned to the file in loss mitigation and listing agent needs to speak only to that person.  I found escalation useless there...but that could just be me.  It was very very hard in the beginning when still in set-up b/c faxes which were confirmed would be missing sheets, etc....I learned to fax everything 3 times on 3 different days and follow up within 48 hours to confirm imaging.  Once you have gotten past set-up and find out who is working it...it will go faster.  My Aurora rep can only check her voicemail once a day (they won't give you anything by email or in writing until approval FYI).  In the beginning she never would call me- but would call the homeowner.  Now she does call me back within 24 hours of a message although 95% of the time I cannot get her when I call.  My approvals have been for 60 days so not sure how much your second is dawdling but perhaps have listing agent ask for a 60 day approval. I found it went faster once I got past the aggravation of the initial set-up delays and got the rep who was assigned and trying to help.  Aurora is hard....second most difficult servicer in my opinion in terms of time for approval.  In fairness though - they have been getting better in communication on my deals....so hopefully they are making changes.  The rep does genuinely seem to be trying everything she can.  MI can be very slow with them if they have to send it out.