Comment

Comment by Michele Michaels on October 1, 2010 at 6:30am

We have 4 packages in to LBPS, (BofA paper)three submitted within a day or two of August 3, 2010. The fourth was submitted 8-19. We were very impressed at first; we were on hold between 1 and 2 hours (no wait time if I called between 5-6 am), but when we finally got a live person, the info was good and the attitude professional and pleasant. Valuations were ordered in a timely manner. We received an approval letter on one of the first 3 pkgs September 1! However, we have hit a brick wall on the other 3 pkgs since. Negotiators voicemail boxes are full. Emails and faxes are not being answered. I am patient, and know how slammed negotiators are, but I am a squeaky wheel when it comes to representing clients. Just sent out an escalation email. Will let you know what happens. I'm hoping this is just a bump in the road for LBPS.

Comment by Sandy Skover on September 27, 2010 at 12:14pm

I had a file transfer from Chase to Service Link and then to LBPS. They got the file on 8/01 and I had the approval on 9/3. Ask for Group 7 Liquidations: 866-570-5277 fax 877-649-0743

Good luck!