"The ones that I have worked with BofA were sent to the MI company first.
"
Maria Tascon's Discussions
New Equator procedures for back up offers when a buyer walks away
Started this discussion. Last reply by joe beauchamp Aug 31, 2011. 19 Replies 0 Likes
I have been working a short sale with BofA through Equator. I am the listing agent. Last week, the buyer that we have been working with for about 3 months or more walked away. I have a better back…Continue
Maria Tascon's Page
Latest Activity
joe beauchamp replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"HA - well, welcome to the BOA game. Actually, in your case, Elizabeth, you blew it. the soft denial is for when you HAVE a new buyer, not when you'd like to prolong the foreclosure process by keeping a short sale open (which they…"
ElizabethWeintraub00697006LyonRE replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"I have a negotiator who just sent out a hard denial letter and canceled the file, even though I had emailed him to explain we would have a new buyer within the week, and I asked him to keep the file open. He said, No can do. Slammed it shut. Sent…"
Jeff Payne replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Joe, I thought the same thing, I am still shocked that BofA actually has something like this set up.
I just got an approval for a "substitution buyer" but it took just as long as starting over. We lost our buyer beginning of June and…"
joe beauchamp replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"That twitter is kind of a hoot. When I first found out about it, I asked them - they are some generic customer assistance at BOA. So, it must get "priority" because of the initiative and the people involved because they…"
Smitty replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"No problem. Glad it helped. I think BOA is trying to polish their image. I think they are too big iron out all their issues but the twitter help seems to work well."
Jim McCormack replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Good information. I will have to try the Bank of America Twitter (tweet them @bofa_help) when I have a problem with something."
Maria Tascon replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Hi Smitty,
Thanks for letting me know about @bofa_help. It worked. They contacted me inmediately and scalated the issue. In 2 days, I made more progress than my 12 day fight in equator.
I uploaded all the docs and I am…"
Maria Tascon replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Jim and Joe,
Thanks for your comments. I actually contacted BofA through twitter, per Smitty's advice and I believe that it worked so much better that all my serious emails to the whole Equator contacts. My negotiator was very…"
Jim McCormack replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Your negotiator can do what is called a "soft decline" and then create a task for you to submit a new offer. The Equator system was just updated to handle this feature in August 2011. I am doing this now on a file with Bank of…"
joe beauchamp replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"My first reaction to BOA saying it can do something is to laugh. Sure enough, their soft decline didn't work, had to resubmit. My next experience with this was when some BOA negotiator read a comment from a UTLS rep asking for permission…"
Maria Tascon replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Smitty, thanks, it worked. They contacted me and said that they are going to escalate it. They did tell me that the negotiator did a hard denial. They said they will contact me back in 48 hours. I had called customer service…"
Smitty replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"tweet them @bofa_help - It works. They respond. We are dealing with the exact same situation. Our negotiator did a soft denial and we were able to resubmit with a new buyer and keep the same negotiator. I guess the hard denial takes it…"
Maria Tascon replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Any ideas where can I find those contacts? I haven't had any success emailing all those contacts through equator.
Thanks again for all the comments/advice. This site is awesome."
Scott Gregory replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Don't escalate inside Equator ... find contacts and escalate outside of Equator."
Maria Tascon replied to Maria Tascon's discussion New Equator procedures for back up offers when a buyer walks away"Thank you so much for all your comments and advice. I agree with you and Dieter, my negotiator is clueless... I tried to reiniitiate the short sale this morning, but I couldn't because the file is active in the system.
I have been…"
Profile Information
- First Name
- Maria
- Last Name
- Tascon
- Are you a......
- Agent
- State
- SC
- City
- Moore, Spartanburg, Greenville
- My Profile
- Born and raised in Colombia, South America, Maria graduated with a degree in Industrial Engineering from Universidad de los Andes. In 1998, after holding successful positions at Nestle and LG Electronics, Maria decided to come to the United States to study English and get an MBA in Information Technology. In 2004, Maria and her husband moved to Spartanburg, SC, where they still reside. Maria obtained her real estate license in April of 2006 and in October, she joined Keller Williams, where she earned the title of Rookie of the year in 2007. Maria specializes in first time homebuyers, relocation, and short sales.
Maria is a Short Sale and REO Specialist, certified by the prestigious Five Star Institute. Maria is also one of CitiMortgage preferred realtors in Spartanburg and Greenville County, after attending Keller Williams University Short Sale Mastery Intensive Training.
Maria covers the areas of Spartanburg, Greenville, Moore, Roebuck, Boiling Springs, Greer, Inman and cities in between.
For any questions, don't hesitate to call Maria at 864-357-1022
Comment Wall
- No comments yet!
Members
CONTACT US
SITE FOUNDERS
MODERATOR
This site is owned and operated by REGrow, LLC
Wendy Rulnick and
Brokers of Record
A Licensed Florida Real Estate Brokerage
628 Grand Canal Dr
Poinciana FL 34759
407-873-2747
Badge
© 2012 Created by Bryant Tutas.
like buttons