"I am having the EXACT same issue with U.S. Bank! I have had a cash offer that meets net for almost 10 months! 4 weeks ago we sent over the HUD-1 that was supposed to be final item to get acceptance....now no one will respond at all.…"
"I am trying to close a file tomorrow, Friday, and the resolution specialist has not responded to my final HUD submission that was sent on Tuesday - I have resent it everyday and had customer service email her - they say that is all they can…"
"Has anyone found someone to effective escalate to at USBank? We have the Underwriter's email but no one at USBank will give out a phone number for the UW/Negotiator or their manager. Any ideas? HUD approved the…"
"Tatiana, I'm having the same problem with USBank. The 'Single point of contact' doesn't have info nor can they escalate. The offer was written April 5th and HUD approved a variance on May 20th and all USBank can do is…"
"I found this department to be worthless. They sat on the issue for a month and the response was doubletalk.
If you're communicating through the Mortgage Assistance Point, they have no authority and are reading the notes on the file. …"
"I no longer have a specific contact at VA, this transaction was quite awhile ago. If your seller is not VA, they won't be able to do anything. If they want to call they can google VA loan help and it will give them the service…"
"I don't have any escalation contacts for this bank but I would suggest to ask for the Neg's Mrg when you call, afterwards, get his/her name & phone number as well then you ask for that person's manager 'til you get to…"
Good afternoon all, Im working on a short sale with US BANK since January. The person that is working on my file from the lender is saying that the file is still on review they are not clear with the process. Im desperate because this property has a sale date on May so I kinldy request from your support if you can advise to whom I need to direct an escalation. Thank yo so much!See More
I no longer have a specific contact at VA, this transaction was quite awhile ago. If your seller is not VA, they won't be able to do anything. If they want to call they can google VA loan help and it will give them the service location to contact.
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