Replies to This Discussion

Permalink Reply by Victoria Frieberg on November 27, 2011 at 4:06am

Interesting dilemna, on one hand you hope everyone using this site would be cautious in using such an address wisely..but it is a public site, so consumers would now have access.  Dawn is right, overuse may kill the address. I have used higher contacts judiciously when I could discover them, and the contact would respond one time, then never again.  I knew the email got through, lower staff responded..but he never returned a second e mail, which was frustrating...but it never bounced.  Now on the other hand, if you wanted to share with a wonderful collegeague who can use all the help with Wells she can get on too often an occasion, my address is [email protected]!  and you are right, I wish some of the higher ups at Wells realized that many of us insert a letter in between the W and F when speaking of them privately!

Permalink Reply by Thom Colby CA Brkr 888-391-5245 on November 27, 2011 at 4:12am

Patrick -

How much of a change is it?  A few dollars or a few thousand dollars?  Since it's taxes, this is a prediction that could have been made at any time - why didn't the settlement agent get it right to begin with?  If it's a very small amount (less than a couple of hundred dollars), have the settlement agent reduce their fee.  As long as the net to WFHM doesn't decrease you should be ok - their mistake - they pay.

 

As for posting Peter's personal e-mail address, I would not.  It's a childish thing to do and will reap you absolutely no benefit.  You may need his assistance in a bigger way somewhere down the line.

 

Here's what I would do, if you can get his personl e-mail address, send an e-mail noting "he's a busy guy and you're making a desperate attempt to help your collective client (you and WFHM have this person as a client) you are asking for Peter's intervention and assistance as a gesture of Goodwill".  Thank him in advance for his immediaete attention to this matter.

 

How's the saying go? you can gather more bees with honey than you can with Raid - or something like that :-)

 

I was a bank Exec for many years, and it was never pleasant to receive those calls (back then we didn't have e-mail) and, any invasion of personal time / space never had a good ending - too many emotions flooding the conversation. 

 

Remember, this guy has the ability to help you over and over again.  Treat him with respect as he would treat you, and you may just end up with the best ally you could ever imagine. I am sure you are very frustrated but be respectful of this exec's personal time - it will pay itself back 10 fold.

 

Best of luck,

 

Thom Colby

Broker

Newport Beach and Palm Desert CA

Permalink Reply by Steve Loynd on November 27, 2011 at 4:23am

Patrick.

I recently posted a public blog about Wells Fargo...it was unflattering to say the least. The threat of releasing further information may be enough to get some much needed attention from people who monitor public sites. I believe WF has a twitter account for these complaints...if they feel this is going to be bad PR for them you may get results. I guess I would hint I was going to expose the flaws in the system if help is not forth coming - and the phone #'s and email addresses of all involved in the problems.

Good Luck.

Steve

Permalink Reply by Bryant Tutas on November 27, 2011 at 4:41am

Patrick. This site is all about sharing information. BUT....I personally believe in keeping some contacts private. Especially the real good ones. The problem with sharing them on a public site like this is that they will be bombarded and then will simply change their contact info. Many agents escalate too soon and too often.

I have actually had executives from the lenders contact me direct and asked me to go in an delete their info form this site. Usually they are asking me to remove personal cell phone numbers and email addresses.

Permalink Reply by Kevin - Greenville, SC on November 27, 2011 at 7:11am

As much as I dislike Wells Fargo, unless they are not agreeing to pay what they have approved in the Short Sale Demand Letter I don't think you have a legitimate complaint with them and would only be wasting your time.

Permalink Reply by joe beauchamp on November 27, 2011 at 5:11pm

You have the cowardly loss mitt answer - take care of it yourself - you should have had it correctly on the HUD-1 and he doesn't care.  He should tell you so, but WF has gone way down in negotiator competence over this year, so who knows what the IQ of this guy is.

Factors: you agreed to the numbers to close; banks do not have to do short sales - only by their "grace"; you can try the investor - but that has never worked for me - they'll tell you it is up to the servicer, usually.

If you wish to play chicken, tell the loss mitt that closing is not possible because there are not enough funds to pay for everything.  He either blinks or you let the approval die and resubmit the short sale.

When you call in to discuss the situation, do not hang up.  Do not take "I'll send a message" or vmail or fred will get back to you.  Stay on the phone and make them escalate to someone who has the authority to deal with the issue.  Get name, etc.  Let him know you are documenting his decision.  You need to avoid the "he'll call you back" bull tactic and you have to make sure that you are talking to someone who knows that his name is actually being used as THE decision maker.

Of course, you can just have someone other than the bank cover the difference.  Good luck.