SunTrust Mortgage

This group is for information, tips and solutions for Suntrust Mortgage short sales.

Members: 370
Latest Activity: Mar 8

SunTrust Short Sale Instructions for Agents


Fax Letter of Authorization to: 804-291-0748 ATTN: Research

Loss Mit Direct# 800-443-1032

1-800-634-7928, then option 5, then ex 58791

EM for fast SS package set up:  [email protected]

The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.

Home Preservation Client Representative 855-223-4680 FX 877-589-0755
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.

HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.


Suntrust Short Sale Package


Suntrust Letter of Authorization

Suntrust Equity Accounts Short Sale Info

Suntrust Package - Other


Escalation Information


This information is being provided to use as a courtesy. Please treat them with respect.

[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with

Grace Taylor (also supervisor over call team) 804-291-2497

Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team

[email protected] 

Discussion Forum

Updated contact information

Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply

Suntrust Email for Package Set Up within 24 hours

Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies

Comment Wall


You need to be a member of SunTrust Mortgage to add comments!

Comment by Janna Rankin Scharf on June 21, 2013 at 6:36pm

I got a message from Suntrust with a list of missing docs, on was a contract addendum.  I have searched everywhere and don't see any reference to a Suntrust contract addendum anywhere.  This is not to be confused with the 5 affidavits, which we have already submitted.  Can anyone shed any light on this?  IS there a standard Suntrust contract addendum? 


Comment by Brent Innocenzi on June 5, 2013 at 7:36am

For whatever reason I have not had the pleasure of working a Suntrust short sale in a while. Do they still require their 5 affidavits? Thanks!

Comment by Kevin - Greenville, SC on May 24, 2013 at 8:14am


It's still up to SunTrust if they want to offer.

Comment by Kathy Deal on May 24, 2013 at 7:35am

Will suntrust pay seller relocation costs on a VA mortgage?  If so how much should I alot for on the HUD 1

Comment by Fred Shocklie on April 25, 2013 at 11:31am

Suntrust Tip: I have had a short sale that I have been trying to get done and have lost two buyers in the process. I started sending everything to the single point of contact via Fed Ex. I was just reviewing my notes and realized I have not had one document lost that I sent Fed Ex. I lost the second buyer anyway but have a new offer that I sent via FedEx last week. The file has already been reviewed.

Comment by Wendy Rulnick on February 21, 2013 at 11:53am

Incredibly, six months later - they revise the approval with a workable prom note and cash contribution, and leave off the title insurance and taxes prorations onthe HUD. Now, if we can save the buyer and get Bank of America to re-approve quickly, we'll be fine!

Comment by Anna "Banana" Kruchten on January 30, 2013 at 5:19pm

Oh sorry misread that.  Why am I not shocked - duh.  I was more shocked that you got it done successfully. Back to my thought.....never again will I take another Suntrust.

Comment by Wendy Rulnick on January 30, 2013 at 4:24pm

Anna - It's over. The seller is not accepting the ridiculous promissory note.  I will have to think long and hard about ever working with them again, as well.

Comment by Anna "Banana" Kruchten on January 30, 2013 at 4:08pm

Wendy congrats for getting it done. I know how challenging they can be.  I swore I'd never take another Suntrust

Comment by Wendy Rulnick on January 30, 2013 at 3:59pm

After requesting $119,000 note on a $220,000 mortgage at a $100,000 sale price, and providing Suntrust further hardship proof, they tell me the file is being re-reviewed in "QUALITY CONTROL" for three more weeks. Today, my executive escalation is successful. Approved. WITH THE SAME $119,000 promissory note. Six months of paying to do this short sale. I would not give Suntrust any rave reviews. 


Members (370)



© 2019   Created by Brett Goldsmith.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************