Replies to This Discussion

Permalink Reply by Evelyn Broxterman on September 10, 2009 at 10:23am

Right on Jeff! Have you ever contacted Steve Entwhistle at Suntrust? He is a great guy, and I have had to get him involved with some of my short sales.

Permalink Reply by Wendy Rulnick on September 10, 2009 at 10:28am

Jeff, The VP called you back ? Did you threaten to call the CEO, that's why he told you not to? This is wild! You are kidding me?

Permalink Reply by Jeff Payne on September 10, 2009 at 10:33am

Yes, the VP of the loss mitigation department. I contacted the CEO at Suntrust a while back and told him what I thought of their short sale process and wished him luck with losing MILLIONS of dollars everyday by hiring inept people to handle the short sales. Phone rang in 5 minutes! It was VP of Loss mitigation telling me that he will take care of me from now on. Well guess what, he lied because he started ignoring me. He did not like it when I went back to the CEO, I emailed him 15 times in 20 minutes. I told the VP that I will call the CEO next time, it won't be an email and I got my approval!


Wendy Rulnick said:

Jeff, The VP called you back ? Did you threaten to call the CEO, that's why he told you not to? This is wild! You are kidding me?

Permalink Reply by Wendy Rulnick on September 10, 2009 at 11:54am

Wow, Jeff, you are inspirational!!

Jeff Payne said:

Yes, the VP of the loss mitigation department. I contacted the CEO at Suntrust a while back and told him what I thought of their short sale process and wished him luck with losing MILLIONS of dollars everyday by hiring inept people to handle the short sales. Phone rang in 5 minutes! It was VP of Loss mitigation telling me that he will take care of me from now on. Well guess what, he lied because he started ignoring me. He did not like it when I went back to the CEO, I emailed him 15 times in 20 minutes. I told the VP that I will call the CEO next time, it won't be an email and I got my approval!


Wendy Rulnick said:

Jeff, The VP called you back ? Did you threaten to call the CEO, that's why he told you not to? This is wild! You are kidding me?

Permalink Reply by Jeff Payne on September 11, 2009 at 3:43am

No, probably just too hard headed.

Wendy Rulnick said:

Wow, Jeff, you are inspirational!!

Jeff Payne said:

Yes, the VP of the loss mitigation department. I contacted the CEO at Suntrust a while back and told him what I thought of their short sale process and wished him luck with losing MILLIONS of dollars everyday by hiring inept people to handle the short sales. Phone rang in 5 minutes! It was VP of Loss mitigation telling me that he will take care of me from now on. Well guess what, he lied because he started ignoring me. He did not like it when I went back to the CEO, I emailed him 15 times in 20 minutes. I told the VP that I will call the CEO next time, it won't be an email and I got my approval!


Wendy Rulnick said:

Jeff, The VP called you back ? Did you threaten to call the CEO, that's why he told you not to? This is wild! You are kidding me?

Permalink Reply by Richard Zaretsky on September 13, 2009 at 1:20am

Suntrust just added 700 or so new people this past month to handle their files - since they have the reputation of the longest drawn out process in existance. Now how long until they are "trained" and ready to add to the mess?........

Permalink Reply by Jeff Payne on September 13, 2009 at 1:23am

Richard, hiring 700 new people, just a good excuse for them to be even more inept at short sales. I guess if I have more Suntrust short sales, I will be calling the CEO again!

Richard Zaretsky said:

Suntrust just added 700 or so new people this past month to handle their files - since they have the reputation of the longest drawn out process in existance. Now how long until they are "trained" and ready to add to the mess?........

Permalink Reply by Stephanie Lim on September 25, 2009 at 2:07am

LOVE IT!!!! :-)

Jeff Payne said:

Yes, the VP of the loss mitigation department. I contacted the CEO at Suntrust a while back and told him what I thought of their short sale process and wished him luck with losing MILLIONS of dollars everyday by hiring inept people to handle the short sales. Phone rang in 5 minutes! It was VP of Loss mitigation telling me that he will take care of me from now on. Well guess what, he lied because he started ignoring me. He did not like it when I went back to the CEO, I emailed him 15 times in 20 minutes. I told the VP that I will call the CEO next time, it won't be an email and I got my approval!


Wendy Rulnick said:

Jeff, The VP called you back ? Did you threaten to call the CEO, that's why he told you not to? This is wild! You are kidding me?

Permalink Reply by Jeff Payne on November 24, 2009 at 7:39am

I am DONE with Suntrust, their short sale department is bay far the worst that I have ever dealt with. Probably the most incompetent short sale negotiators that I have ever dealt with. I am going to contact the CEO and his BoD and let them know what I think of a few individuals that continue to lie to the agents and the homeowners.

Permalink Reply by Jeff Payne on January 14, 2010 at 7:31am

[email protected] [email protected]
I do know that John Deberry has instructed his negotiators to not communicate by email, at least with me. My seller has hired an attorney and will be including Deberry and the negotiator on his lawsuit :)

Alexandra Gravett said:

Jeff,

This information has come at a very crtitical point for me we are almost 5 months waitimg for at least a BPO to be issued.

I just wrote up an e-mail and tried to send it to this VP, and it got returned for me. Do you have any other contact info (could it be misspelled?). I would greatly appreciate your help with this - you are like a hero ;)
Thanks, Alexandra

Permalink Reply by cat gellatly on May 7, 2010 at 2:48am

So what happened last update was January... did the property short sale or not?

Permalink Reply by Kim Christensen on August 28, 2013 at 6:23am

Good morning,

Is Sterling Edmuds still the VP in the short sale dept at Suntrust, August 2013? I know this is an older post and wanted to be certain he was still the VP in short sales. I need a VP to assist with a high contributions amount, that is not feasible for the sellers. If this is his current standing position and still is the VP of short sales (1st Liens), please, please let me know. Thanks!