Same thing happened to me last week. Actually 3 of my files got shut down. I even called the executive resolution team and put disputes about it. After couple days, one of asset manager just msged me and told me that the file may get declined even after the final approval. I replied him that i need more details but no responses til now. The other file was waiting for the approval and got disappeared but i kept the nego's phone number and finally reached out to her and she told me to re open the case for me but nothing's happening right now. I guess the system has problems.