Jessica--what "escalation" did you use. We've had no success so far in finding a helpful escalation route. On our recent PNC file facing f/c our seller finally had to file BK, which is a terrible option.
PNC is the servicer and FNMA holds the note? Is title to the property otherwise clear? Only 1 loan? If the buyer is willing, bring it current and complete the short sale. Its not a realistic solution, but neither is PNC's way of resolving these issues.
They look at it this way..... 'What the heck is wrong with the seller that they waited this long before even TRYING to do something!'
We tell property owners all the time to let us be more proactive, but Nooooo, they think they know a better way, like waiting till the last second and then sucking up our time to delay the inevitable.
I'm sure there is a better story behind the sellers choices... but that is how PNC looks at it. (My wife was a loss mitigation specialist during the last correction in 1993 etc. She gripped about this 1 issue all the time. And her bank had zero sympathy for the seller or seller vendos.)
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