PHH Mortgage Solutions


PHH Mortgage Solutions

PHH Services mortgages for many companies.

This group is for information, tips and solutions for PHH short sales.

Members: 154
Latest Activity: Aug 7

PHH Mortgage Solutions Short Sale Informationg


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PHH is the servicer for many mortgages, including Coldwell Banker Mortgage, E*Trade, First Trade Union Bank, Carver Federal Savings Bank, Suburban Bank & Trust , First Tennessee Bank, Bank of the Sierra, Comerica Bank, Citizens Republic Bancorp, UBS, Provident Bank, UMB, Bank Atlantic, Banco Popular, etc.

Loss Mitigation: 1-800-750-2518
Fax 856-917-2935 or 2848
Sneaky Line to plug in extensions if you have them: 1-800-449-8767

Email format: [email protected]
or [email protected]


 Please complete, sign and return the Request for Transcript of Tax Return (IRS Form 4506-T) for each borrower (borrowers who filed their tax returns jointly may send in one IRS Form 4506-T signed and dated by both of the joint filers).

 Please return a signed and dated copy of the most recently filed Federal Tax Return with all accompanying schedules

 Please return a signed and dated Hardship Letter.

 Third Party Authorization Form

 Listing Agreement.

 Anti-Fraud Agreement

 Sales Contract (Electronic Signatures not acceptable)

 Arms Length Affidavit

 HUD1 or Settlement Statement

 Please complete, sign and return the Hardship Affidavit and Financial Form OR Request for Modification (RMA) OR Uniform Borrower Assistance Form (UBAF).(Check Vacate Property)

 Please return Last 2 months bank statements for any and all checking, savings, money market and or brokerage accounts held in borrowers’ names.

 Please return a completed, signed and dated Financial Worksheet.

 Proof of Income (Most recent Quarterly Profit and Loss, Last 2 paystubs showing year to date earnings, Social Security, or Unemployment Benefits Statement showing amount and frequency of payments)


 Fax at 856-917-2848

 Mail at Mortgage Service Center, PO Box 1945, Bowie, MD 20717

 E-mail at [email protected]


PHH Short Sale Package May 2013

PHH Private Label and HELOC Package May 2013

PHH Financial Worksheet

PHH Arms Length Affadavit

PHH Anti-Fraud Document


To get the latest short sale package from PHH mortgage, your customer needs to establish an account online.  Go to:   This is where you create the account.  (It will require name, SSN, loan #, birthday, email, password, and three security questions, such as elementary school, pet's name, highway closest to your house, street you grew up on, etc.)  Once this is established, it has his or her account information and you can print out the short sale package.  I had to print it out and then scan it in -- couldn't seem to save it directly from the site.  An alternative to faxing in the package is to email it to: [email protected]  .


Discussion Forum

3-28-2016 UPDATE - PHH lack of communication

Started by Thom Colby CA Brkr 888-391-5245. Last reply by Thom Colby CA Brkr 888-391-5245 May 14, 2015. 3 Replies

UPDATEWell, this one FINALLY closed - WooHoo ! Here are the final stats:600 Days on Market4 offers - all rejected for being too low but finally convinced lender to accept after1 complaint filed with…Continue

PHH Value dispute

Started by Kimberly S. Ruley. Last reply by Thom Colby CA Brkr 888-391-5245 Jan 22, 2015. 1 Reply

Good morning! I have a short sale with PHH that I can't seem to get done. We've had 2 offers. One was low and one was reasonable. They will not budge off of their value. There have been value…Continue

PHH forecloses on Disabled Person

Started by Dean E Eshelman, CPA, CDPE, IRES Nov 6, 2014. 0 Replies

Person became disabled. Finally got SS Disability in Nov. No we won't negotiate, No we won't modify.  Only option DIL or Short Sale. Filed for foreclosure and sent DIL papers a week later with a 15…Continue

Tags: #FannieMae, #HSBC, #PHH

PHH/Fannie Mae - Counter & Promissory Note???

Started by cat Jul 15, 2014. 0 Replies

Hi All -I have a shortsale listing and the servicer is PHH, but it is a Fannie Mae loan. We originally listed property in February-2014 for $129,900 (seller would not be short if we sold for this…Continue

Comment Wall


You need to be a member of PHH Mortgage Solutions to add comments!

Comment by Michelle Ashley Jones on April 5, 2010 at 6:30am
I have tried to reach PHH and all calls cannot be completed at this time, Anyone know of a different number to call? I am trying to fax an offer and no answer on the fax numbers either.
Comment by Erin Barton on April 2, 2010 at 1:53pm
I have had a short sale pending with them for 60 days and they just keep telling me they are really backed up. Then today they tell me it was being held for loan modification. Everytime I call they have an answer, but no negotiator. I see several of you have escalated to various people/departments. Any contact information that I can use? thanks!
Comment by Kris Lindahl on January 25, 2010 at 7:16pm
I have one I just listed with PHH. What is the average time they are taking?
Comment by Wendy Rulnick on November 18, 2009 at 5:19am
Tessa - Well I am in month EIGHT with a short sale! They are so lame, the VA appraisal on the subject property is about to expire. They countered the offer in JULY!! IT is now NOVEMBER!! Do I sound fed up?
Comment by Tessa Wilborne on November 17, 2009 at 6:32pm
I have one with PHH that I was able to get an approval and response with in 35 days after submission of package. They are holding the second Lien. The first is also handled by PHH and they refered it be handled by Cartus for the short sale.....I will keep you posted.
Comment by Wendy Rulnick on November 11, 2009 at 6:29am
I emailed the President of HSBC, Larry, and no response. I cc'd him on the email above. Month EIGHT!! I think they are worse than BOFA!!
Comment by Larry Story on November 10, 2009 at 5:31pm
Hey I am with CB and I do not use them. Lord knows I have tried to give them a chance time and time again. Everytime they change loan officers (which has been quite often) I did a short sale with them early this year and had to resort to emailing the VP in charge of legal to get movement. We had two offers in and not a bit of movement in over 45 days. That email got movement started for sure.

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