PHH Mortgage Solutions


PHH Mortgage Solutions

PHH Services mortgages for many companies.

This group is for information, tips and solutions for PHH short sales.

Members: 156
Latest Activity: Dec 24, 2019

PHH Mortgage Solutions Short Sale Informationg


 Click the button to hire a Superstar in your area

PHH is the servicer for many mortgages, including Coldwell Banker Mortgage, E*Trade, First Trade Union Bank, Carver Federal Savings Bank, Suburban Bank & Trust , First Tennessee Bank, Bank of the Sierra, Comerica Bank, Citizens Republic Bancorp, UBS, Provident Bank, UMB, Bank Atlantic, Banco Popular, etc.

Loss Mitigation: 1-800-750-2518
Fax 856-917-2935 or 2848
Sneaky Line to plug in extensions if you have them: 1-800-449-8767

Email format: [email protected]
or [email protected]


 Please complete, sign and return the Request for Transcript of Tax Return (IRS Form 4506-T) for each borrower (borrowers who filed their tax returns jointly may send in one IRS Form 4506-T signed and dated by both of the joint filers).

 Please return a signed and dated copy of the most recently filed Federal Tax Return with all accompanying schedules

 Please return a signed and dated Hardship Letter.

 Third Party Authorization Form

 Listing Agreement.

 Anti-Fraud Agreement

 Sales Contract (Electronic Signatures not acceptable)

 Arms Length Affidavit

 HUD1 or Settlement Statement

 Please complete, sign and return the Hardship Affidavit and Financial Form OR Request for Modification (RMA) OR Uniform Borrower Assistance Form (UBAF).(Check Vacate Property)

 Please return Last 2 months bank statements for any and all checking, savings, money market and or brokerage accounts held in borrowers’ names.

 Please return a completed, signed and dated Financial Worksheet.

 Proof of Income (Most recent Quarterly Profit and Loss, Last 2 paystubs showing year to date earnings, Social Security, or Unemployment Benefits Statement showing amount and frequency of payments)


 Fax at 856-917-2848

 Mail at Mortgage Service Center, PO Box 1945, Bowie, MD 20717

 E-mail at [email protected]


PHH Short Sale Package May 2013

PHH Private Label and HELOC Package May 2013

PHH Financial Worksheet

PHH Arms Length Affadavit

PHH Anti-Fraud Document


To get the latest short sale package from PHH mortgage, your customer needs to establish an account online.  Go to:   This is where you create the account.  (It will require name, SSN, loan #, birthday, email, password, and three security questions, such as elementary school, pet's name, highway closest to your house, street you grew up on, etc.)  Once this is established, it has his or her account information and you can print out the short sale package.  I had to print it out and then scan it in -- couldn't seem to save it directly from the site.  An alternative to faxing in the package is to email it to: [email protected]  .


Discussion Forum

3-28-2016 UPDATE - PHH lack of communication

Started by Thom Colby CA Brkr 888-391-5245. Last reply by Thom Colby CA Brkr 888-391-5245 May 14, 2015. 3 Replies

UPDATEWell, this one FINALLY closed - WooHoo ! Here are the final stats:600 Days on Market4 offers - all rejected for being too low but finally convinced lender to accept after1 complaint filed with…Continue

PHH Value dispute

Started by Kimberly S. Ruley. Last reply by Thom Colby CA Brkr 888-391-5245 Jan 22, 2015. 1 Reply

Good morning! I have a short sale with PHH that I can't seem to get done. We've had 2 offers. One was low and one was reasonable. They will not budge off of their value. There have been value…Continue

PHH forecloses on Disabled Person

Started by Dean E Eshelman, CPA, CDPE, IRES Nov 6, 2014. 0 Replies

Person became disabled. Finally got SS Disability in Nov. No we won't negotiate, No we won't modify.  Only option DIL or Short Sale. Filed for foreclosure and sent DIL papers a week later with a 15…Continue

Tags: #FannieMae, #HSBC, #PHH

PHH/Fannie Mae - Counter & Promissory Note???

Started by cat Jul 15, 2014. 0 Replies

Hi All -I have a shortsale listing and the servicer is PHH, but it is a Fannie Mae loan. We originally listed property in February-2014 for $129,900 (seller would not be short if we sold for this…Continue

Comment Wall


You need to be a member of PHH Mortgage Solutions to add comments!

Comment by Pamela Burt on October 24, 2016 at 10:19am

Is anyone doing a Short Sale with PHH at this time? (10/2016)  It seems all the comments are old...  I've got one and I have a case manager that is absolute terror by the name of Katherine Katz. The paperwork I send in is NEVER in the file.. or she says she doesn't have it. I always have to direct her to when it was sent in.  We are asking for a DIL. (can't get an offer for a SS)...

Comment by Thom Colby CA Brkr 888-391-5245 on April 12, 2016 at 9:14am
Comment by Scott on May 6, 2014 at 12:38pm

I have not recently had a PHH short sale.  The last one that I did have, I can tell you that it was brutal and it took me about 9 months to close.  But it did close.  I know this isn't much help, but I feel your pain.

Comment by Vivian ONeill on April 21, 2014 at 5:27pm

Is there a way to escalate the file? I can't get past the supervisor and he's no more help than the single point of contact.

Comment by Celeste ODea on February 3, 2014 at 11:50am

Any new escalation names or numbers for PHH? I'm convinced they do not know what they are doing. Have had a negotiator for 2 months and no response from him whatsoever. Buyer is getting tired of waiting and wants to walk. Thanks.

Comment by Angela Fairlie on August 29, 2013 at 10:12am

Found another contact at PHH mortgage to help with escalations.

"Petersen, Valerie (MBS)" <[email protected]>

Short Sale Supervisor

Comment by Wendy Rulnick on May 8, 2013 at 10:41am

I've just added further info I received from PHH above.

Comment by Wendy Rulnick on May 8, 2013 at 10:05am

Thank you to Patti Guilford and Jimena Paridee for their help. I've uploaded the new documents to the info box!

Comment by Wendy Rulnick on May 7, 2013 at 11:15am

Does anyone have a current PHH VA Compromise Sale package or standard short sale package? Would you email it to me at [email protected] THank you!

Comment by Joanne Finochio on December 13, 2012 at 12:30pm

I tried contacting Kevin Diller and did not receive any response.  The negotiator has not responded to calls and emails for over a month.  I am in NY and a tree fell on the vacant house during the Hurricane in Oct.  Anyone have another contact to escalate my file or a dept I can call to get this resolved.



Members (156)



© 2020   Created by Brett Goldsmith.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************