PHH Mortgage Solutions


PHH Mortgage Solutions

PHH Services mortgages for many companies.

This group is for information, tips and solutions for PHH short sales.

Members: 154
Latest Activity: Aug 7

PHH Mortgage Solutions Short Sale Informationg


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PHH is the servicer for many mortgages, including Coldwell Banker Mortgage, E*Trade, First Trade Union Bank, Carver Federal Savings Bank, Suburban Bank & Trust , First Tennessee Bank, Bank of the Sierra, Comerica Bank, Citizens Republic Bancorp, UBS, Provident Bank, UMB, Bank Atlantic, Banco Popular, etc.

Loss Mitigation: 1-800-750-2518
Fax 856-917-2935 or 2848
Sneaky Line to plug in extensions if you have them: 1-800-449-8767

Email format: [email protected]
or [email protected]


 Please complete, sign and return the Request for Transcript of Tax Return (IRS Form 4506-T) for each borrower (borrowers who filed their tax returns jointly may send in one IRS Form 4506-T signed and dated by both of the joint filers).

 Please return a signed and dated copy of the most recently filed Federal Tax Return with all accompanying schedules

 Please return a signed and dated Hardship Letter.

 Third Party Authorization Form

 Listing Agreement.

 Anti-Fraud Agreement

 Sales Contract (Electronic Signatures not acceptable)

 Arms Length Affidavit

 HUD1 or Settlement Statement

 Please complete, sign and return the Hardship Affidavit and Financial Form OR Request for Modification (RMA) OR Uniform Borrower Assistance Form (UBAF).(Check Vacate Property)

 Please return Last 2 months bank statements for any and all checking, savings, money market and or brokerage accounts held in borrowers’ names.

 Please return a completed, signed and dated Financial Worksheet.

 Proof of Income (Most recent Quarterly Profit and Loss, Last 2 paystubs showing year to date earnings, Social Security, or Unemployment Benefits Statement showing amount and frequency of payments)


 Fax at 856-917-2848

 Mail at Mortgage Service Center, PO Box 1945, Bowie, MD 20717

 E-mail at [email protected]


PHH Short Sale Package May 2013

PHH Private Label and HELOC Package May 2013

PHH Financial Worksheet

PHH Arms Length Affadavit

PHH Anti-Fraud Document


To get the latest short sale package from PHH mortgage, your customer needs to establish an account online.  Go to:   This is where you create the account.  (It will require name, SSN, loan #, birthday, email, password, and three security questions, such as elementary school, pet's name, highway closest to your house, street you grew up on, etc.)  Once this is established, it has his or her account information and you can print out the short sale package.  I had to print it out and then scan it in -- couldn't seem to save it directly from the site.  An alternative to faxing in the package is to email it to: [email protected]  .


Discussion Forum

3-28-2016 UPDATE - PHH lack of communication

Started by Thom Colby CA Brkr 888-391-5245. Last reply by Thom Colby CA Brkr 888-391-5245 May 14, 2015. 3 Replies

UPDATEWell, this one FINALLY closed - WooHoo ! Here are the final stats:600 Days on Market4 offers - all rejected for being too low but finally convinced lender to accept after1 complaint filed with…Continue

PHH Value dispute

Started by Kimberly S. Ruley. Last reply by Thom Colby CA Brkr 888-391-5245 Jan 22, 2015. 1 Reply

Good morning! I have a short sale with PHH that I can't seem to get done. We've had 2 offers. One was low and one was reasonable. They will not budge off of their value. There have been value…Continue

PHH forecloses on Disabled Person

Started by Dean E Eshelman, CPA, CDPE, IRES Nov 6, 2014. 0 Replies

Person became disabled. Finally got SS Disability in Nov. No we won't negotiate, No we won't modify.  Only option DIL or Short Sale. Filed for foreclosure and sent DIL papers a week later with a 15…Continue

Tags: #FannieMae, #HSBC, #PHH

PHH/Fannie Mae - Counter & Promissory Note???

Started by cat Jul 15, 2014. 0 Replies

Hi All -I have a shortsale listing and the servicer is PHH, but it is a Fannie Mae loan. We originally listed property in February-2014 for $129,900 (seller would not be short if we sold for this…Continue

Comment Wall


You need to be a member of PHH Mortgage Solutions to add comments!

Comment by Wendy Rulnick on May 8, 2013 at 10:41am

I've just added further info I received from PHH above.

Comment by Wendy Rulnick on May 8, 2013 at 10:05am

Thank you to Patti Guilford and Jimena Paridee for their help. I've uploaded the new documents to the info box!

Comment by Wendy Rulnick on May 7, 2013 at 11:15am

Does anyone have a current PHH VA Compromise Sale package or standard short sale package? Would you email it to me at [email protected] THank you!

Comment by Joanne Finochio on December 13, 2012 at 12:30pm

I tried contacting Kevin Diller and did not receive any response.  The negotiator has not responded to calls and emails for over a month.  I am in NY and a tree fell on the vacant house during the Hurricane in Oct.  Anyone have another contact to escalate my file or a dept I can call to get this resolved.


Comment by Angela Fairlie on October 30, 2012 at 12:10pm

Amazing.... Kevin Diller is in charge of all of the case managers.  My assigned case manager responded to my e-mail to Kevin immediately and provided an update.  [email protected]

Comment by Angela Fairlie on October 30, 2012 at 12:07pm

I was told by a support person at PHH that Kevin Diller is in charge of all of the case mangers there at PHH.  So sent Kevin an e-mail.  I'll let you know if it works.

Comment by Angela Fairlie on October 30, 2012 at 11:10am

I need an escalation contact with PHH.  I submitted the file in May and still no answer.  2 BPO's because the first one expired and the 2nd bpo will probably expire here within the next couple weeks.  The 2nd lien holder is barely holding on and will probably close the file if I dont receive an answer here soon.  Any suggestion or escalation contact would be greatly appreciated. 

Comment by Gail Van Luit on July 17, 2012 at 2:05pm

DId a VA loan short sale.  Took 54 days from submission to approval.  Did get 6% commission and $1500 VA relocation fee.  One question - approval letter says "PHH Mortgage Services will execute a full “satisfaction and release of mortgage” upon receipt of funds as provided above…"  When asked if that included a waiver of the deficiency, was told that "PHH reserves the right for the investor to seek the deficient balance if they should choose to do so."  Has anyone gotten PHH to include verbiage waiving the right to come after the borrower for the deficiency?  Thank you.

Comment by Jimena Paridee on July 17, 2012 at 1:56pm

Does anyone have any contacts for Escalation for PHH Mortgage, I have file that has been submitted for more than 90 days and all I can get my POC to tell me is that is still under review and refuses to contact the processor for an update, the buyer is ready to walk so any help would be appreciated.

Comment by Jeff Payne on May 14, 2012 at 11:40am

Dang Connie, I was going to ask for a loan but since you had to split it.........


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