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Short Sale Specialist Network

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PHH Mortgage Solutions

Information

PHH Mortgage Solutions

PHH Services mortgages for many companies.

This group is for information, tips and solutions for PHH short sales.

Members: 131
Latest Activity: May 8

PHH Mortgage Solutions Short Sale Informationg

 

 Click the button to hire a Superstar in your area

PHH is the servicer for many mortgages, including Coldwell Banker Mortgage, E*Trade, First Trade Union Bank, Carver Federal Savings Bank, Suburban Bank & Trust , First Tennessee Bank, Bank of the Sierra, Comerica Bank, Citizens Republic Bancorp, UBS, Provident Bank, UMB, Bank Atlantic, Banco Popular, etc.

Loss Mitigation: 1-800-750-2518
Fax 856-917-2935 or 2848
Sneaky Line to plug in extensions if you have them: 1-800-449-8767

Email format: firstname.lastname@mortgagefamily.com
or firstname.lastname@mortgagesbp.com

PACKAGE REQUIREMENTS:

 Please complete, sign and return the Request for Transcript of Tax Return (IRS Form 4506-T) for each borrower (borrowers who filed their tax returns jointly may send in one IRS Form 4506-T signed and dated by both of the joint filers).

 Please return a signed and dated copy of the most recently filed Federal Tax Return with all accompanying schedules

 Please return a signed and dated Hardship Letter.

 Third Party Authorization Form

 Listing Agreement.

 Anti-Fraud Agreement

 Sales Contract (Electronic Signatures not acceptable)

 Arms Length Affidavit

 HUD1 or Settlement Statement

 Please complete, sign and return the Hardship Affidavit and Financial Form OR Request for Modification (RMA) OR Uniform Borrower Assistance Form (UBAF).(Check Vacate Property)

 Please return Last 2 months bank statements for any and all checking, savings, money market and or brokerage accounts held in borrowers’ names.

 Please return a completed, signed and dated Financial Worksheet.

 Proof of Income (Most recent Quarterly Profit and Loss, Last 2 paystubs showing year to date earnings, Social Security, or Unemployment Benefits Statement showing amount and frequency of payments)

 

 Fax at 856-917-2848

 Mail at Mortgage Service Center, PO Box 1945, Bowie, MD 20717

 E-mail at homeownerassistanceteam@mortgagefamily.com

 

PHH Short Sale Package May 2013

PHH Private Label and HELOC Package May 2013

PHH Financial Worksheet

PHH Arms Length Affadavit

PHH Anti-Fraud Document

 

To get the latest short sale package from PHH mortgage, your customer needs to establish an account online.  Go to: http://mortgagequestions.com   This is where you create the account.  (It will require name, SSN, loan #, birthday, email, password, and three security questions, such as elementary school, pet's name, highway closest to your house, street you grew up on, etc.)  Once this is established, it has his or her account information and you can print out the short sale package.  I had to print it out and then scan it in -- couldn't seem to save it directly from the site.  An alternative to faxing in the package is to email it to: HAT@mortgagefamily.com  .

 

Discussion Forum

Escalation Contacts?

Started by Becky Alfaro May 1. 0 Replies

Hi everyone, I am currently working on a short sale for a client. Banco popular is the investor with PHH as the servicer. This is the 2nd time I have had to work the file as the first time they took…Continue

Listing a new short sale in FL and PHH is lender

Started by Angela Pitre Reddy. Last reply by Angela Pitre Reddy Jul 31, 2012. 1 Reply

I am listing a new short sale this week and it looks like the loan was assigned to PHH in October 2011. The sellers would like to go HAFA. Looking for the short sale package, do sellers still need to…Continue

Deed in Lieu vs. Short Sale?

Started by rohit sawhney. Last reply by rohit sawhney Jul 17, 2012. 3 Replies

PHH Group,I have an investment property I own in Stateline, NV that is severely underwater (150k).  I am current on it with no liens on the property. Been carrying losses for years that total over…Continue

Tags: nevada, phh, sale, short, in

Can a homeowner be current on their mortgage for PHH to consider a short sale?

Started by Gail Van Luit. Last reply by rohit sawhney Jul 10, 2012. 2 Replies

I am representing my first owner with a PHH mortgage.  Can a homeowner be current on their mortgage for PHH to consider a short sale?  Thank you in advance.Continue

Comment Wall

Comment

You need to be a member of PHH Mortgage Solutions to add comments!

Comment by Wendy Rulnick on May 8, 2013 at 1:41pm

I've just added further info I received from PHH above.

Comment by Wendy Rulnick on May 8, 2013 at 1:05pm

Thank you to Patti Guilford and Jimena Paridee for their help. I've uploaded the new documents to the info box!

Comment by Wendy Rulnick on May 7, 2013 at 2:15pm

Does anyone have a current PHH VA Compromise Sale package or standard short sale package? Would you email it to me at itswendy@rulnickrealty.com THank you!

Comment by Joanne Finochio on December 13, 2012 at 3:30pm

I tried contacting Kevin Diller and did not receive any response.  The negotiator has not responded to calls and emails for over a month.  I am in NY and a tree fell on the vacant house during the Hurricane in Oct.  Anyone have another contact to escalate my file or a dept I can call to get this resolved.

 

Comment by Angela Fairlie on October 30, 2012 at 3:10pm

Amazing.... Kevin Diller is in charge of all of the case managers.  My assigned case manager responded to my e-mail to Kevin immediately and provided an update.  kevin.diller@mortgagefamily.com

Comment by Angela Fairlie on October 30, 2012 at 3:07pm

I was told by a support person at PHH that Kevin Diller is in charge of all of the case mangers there at PHH.  So sent Kevin an e-mail.  I'll let you know if it works.

Comment by Terry Reager on October 30, 2012 at 2:50pm

Angela-- I feel for you.  PHH is the worst loan servicer to deal with.  I never could find anyone to whom I could escalate the file and the negotiator was horrible to deal with.  I finally reported them to Fannie Mae (I had detailed notes) and Fannie Mae got on their case.  From that point forward the negotiator changed his attitude.  Hope your's is a Fannie Mae loan.  Good luck.

Comment by Angela Fairlie on October 30, 2012 at 2:10pm

I need an escalation contact with PHH.  I submitted the file in May and still no answer.  2 BPO's because the first one expired and the 2nd bpo will probably expire here within the next couple weeks.  The 2nd lien holder is barely holding on and will probably close the file if I dont receive an answer here soon.  Any suggestion or escalation contact would be greatly appreciated. 

Comment by Gail Van Luit on July 17, 2012 at 5:05pm

DId a VA loan short sale.  Took 54 days from submission to approval.  Did get 6% commission and $1500 VA relocation fee.  One question - approval letter says "PHH Mortgage Services will execute a full “satisfaction and release of mortgage” upon receipt of funds as provided above…"  When asked if that included a waiver of the deficiency, was told that "PHH reserves the right for the investor to seek the deficient balance if they should choose to do so."  Has anyone gotten PHH to include verbiage waiving the right to come after the borrower for the deficiency?  Thank you.

Comment by Jimena Paridee on July 17, 2012 at 4:56pm

Does anyone have any contacts for Escalation for PHH Mortgage, I have file that has been submitted for more than 90 days and all I can get my POC to tell me is that is still under review and refuses to contact the processor for an update, the buyer is ready to walk so any help would be appreciated.

 

Members (131)

 
 
 

13 Training Sessions

$25 Each

(Audios are 45-90 min each).

  • Why a Short Sale?
  • Qualifying The Seller
  • Pricing and Marketing The Property
  • Negotiating Techniques 1
  • HUD1 Tips
  • Escalation and Communication Tips
  • Disputing Bad BPOs
  • Cash Contributions and Prom Notes
  • Negotiating Junior Liens
  • Lead Generation
  • 10 Short Sale Mistakes
  • VA, HAP and FHA
  • Getting Short Sales Closed

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Members

SITE FOUNDERS

Wendy Rulnick

Bryant Tutas


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MODERATOR

Kevin M. Lancaster - Willson

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