PHH Mortgage Solutions

Information

PHH Mortgage Solutions

PHH Services mortgages for many companies.

This group is for information, tips and solutions for PHH short sales.

Members: 143
Latest Activity: yesterday

PHH Mortgage Solutions Short Sale Informationg

 

 Click the button to hire a Superstar in your area

PHH is the servicer for many mortgages, including Coldwell Banker Mortgage, E*Trade, First Trade Union Bank, Carver Federal Savings Bank, Suburban Bank & Trust , First Tennessee Bank, Bank of the Sierra, Comerica Bank, Citizens Republic Bancorp, UBS, Provident Bank, UMB, Bank Atlantic, Banco Popular, etc.

Loss Mitigation: 1-800-750-2518
Fax 856-917-2935 or 2848
Sneaky Line to plug in extensions if you have them: 1-800-449-8767

Email format: firstname.lastname@mortgagefamily.com
or firstname.lastname@mortgagesbp.com

PACKAGE REQUIREMENTS:

 Please complete, sign and return the Request for Transcript of Tax Return (IRS Form 4506-T) for each borrower (borrowers who filed their tax returns jointly may send in one IRS Form 4506-T signed and dated by both of the joint filers).

 Please return a signed and dated copy of the most recently filed Federal Tax Return with all accompanying schedules

 Please return a signed and dated Hardship Letter.

 Third Party Authorization Form

 Listing Agreement.

 Anti-Fraud Agreement

 Sales Contract (Electronic Signatures not acceptable)

 Arms Length Affidavit

 HUD1 or Settlement Statement

 Please complete, sign and return the Hardship Affidavit and Financial Form OR Request for Modification (RMA) OR Uniform Borrower Assistance Form (UBAF).(Check Vacate Property)

 Please return Last 2 months bank statements for any and all checking, savings, money market and or brokerage accounts held in borrowers’ names.

 Please return a completed, signed and dated Financial Worksheet.

 Proof of Income (Most recent Quarterly Profit and Loss, Last 2 paystubs showing year to date earnings, Social Security, or Unemployment Benefits Statement showing amount and frequency of payments)

 

 Fax at 856-917-2848

 Mail at Mortgage Service Center, PO Box 1945, Bowie, MD 20717

 E-mail at homeownerassistanceteam@mortgagefamily.com

 

PHH Short Sale Package May 2013

PHH Private Label and HELOC Package May 2013

PHH Financial Worksheet

PHH Arms Length Affadavit

PHH Anti-Fraud Document

 

To get the latest short sale package from PHH mortgage, your customer needs to establish an account online.  Go to: http://mortgagequestions.com   This is where you create the account.  (It will require name, SSN, loan #, birthday, email, password, and three security questions, such as elementary school, pet's name, highway closest to your house, street you grew up on, etc.)  Once this is established, it has his or her account information and you can print out the short sale package.  I had to print it out and then scan it in -- couldn't seem to save it directly from the site.  An alternative to faxing in the package is to email it to: HAT@mortgagefamily.com  .

 

Discussion Forum

PHH Mortgage with second ... like or dislike negotiation with company?

Started by Nancy Campbell. Last reply by Celeste ODea Feb 13. 2 Replies

I have never worked with PHH Mortgage before and want any insights on the progress once a contract is received.  And are the packets on main part of PHH screen in this site updated to today?? Dates…Continue

PHH deficiency waivers

Started by Christina Waymreen Sep 12, 2013. 0 Replies

Am in the middle of a short sale with PHH and just wanted to know if the approval letter comes with a deficiency waiver or do we have to negotiate (fight) this as well? I want to be prepared.Continue

Escalation Contacts?

Started by Becky Alfaro May 1, 2013. 0 Replies

Hi everyone, I am currently working on a short sale for a client. Banco popular is the investor with PHH as the servicer. This is the 2nd time I have had to work the file as the first time they took…Continue

Listing a new short sale in FL and PHH is lender

Started by Angela Pitre Reddy. Last reply by Angela Pitre Reddy Jul 31, 2012. 1 Reply

I am listing a new short sale this week and it looks like the loan was assigned to PHH in October 2011. The sellers would like to go HAFA. Looking for the short sale package, do sellers still need to…Continue

Comment Wall

Comment

You need to be a member of PHH Mortgage Solutions to add comments!

Comment by Vivian ONeill yesterday

Is there a way to escalate the file? I can't get past the supervisor and he's no more help than the single point of contact.

Comment by Celeste ODea on February 3, 2014 at 2:50pm

Any new escalation names or numbers for PHH? I'm convinced they do not know what they are doing. Have had a negotiator for 2 months and no response from him whatsoever. Buyer is getting tired of waiting and wants to walk. Thanks.

Comment by Angela Fairlie on August 29, 2013 at 1:12pm

Found another contact at PHH mortgage to help with escalations.

"Petersen, Valerie (MBS)" <Valerie.Petersen@mortgagefamily.com>

Short Sale Supervisor

Comment by Wendy Rulnick on May 8, 2013 at 1:41pm

I've just added further info I received from PHH above.

Comment by Wendy Rulnick on May 8, 2013 at 1:05pm

Thank you to Patti Guilford and Jimena Paridee for their help. I've uploaded the new documents to the info box!

Comment by Wendy Rulnick on May 7, 2013 at 2:15pm

Does anyone have a current PHH VA Compromise Sale package or standard short sale package? Would you email it to me at itswendy@rulnickrealty.com THank you!

Comment by Joanne Finochio on December 13, 2012 at 3:30pm

I tried contacting Kevin Diller and did not receive any response.  The negotiator has not responded to calls and emails for over a month.  I am in NY and a tree fell on the vacant house during the Hurricane in Oct.  Anyone have another contact to escalate my file or a dept I can call to get this resolved.

 

Comment by Angela Fairlie on October 30, 2012 at 3:10pm

Amazing.... Kevin Diller is in charge of all of the case managers.  My assigned case manager responded to my e-mail to Kevin immediately and provided an update.  kevin.diller@mortgagefamily.com

Comment by Angela Fairlie on October 30, 2012 at 3:07pm

I was told by a support person at PHH that Kevin Diller is in charge of all of the case mangers there at PHH.  So sent Kevin an e-mail.  I'll let you know if it works.

Comment by Terry Reager on October 30, 2012 at 2:50pm

Angela-- I feel for you.  PHH is the worst loan servicer to deal with.  I never could find anyone to whom I could escalate the file and the negotiator was horrible to deal with.  I finally reported them to Fannie Mae (I had detailed notes) and Fannie Mae got on their case.  From that point forward the negotiator changed his attitude.  Hope your's is a Fannie Mae loan.  Good luck.

 

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