Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 649
Latest Activity: Aug 29

Ocwen Short Sale Information



Click The Button Now To Hire A Short Sale       Superstar To Support You.

Ocwen Short Sale Package.pdf


Fax for Third Party Authorization 1-407-737-6300


Fax for Short Sale package 407-737-6352 (updated August 2014)

email [email protected] 


Short Sale direct phone 877-596-8580


Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.

The hard ship package should be faxed to the home retention dept at 407-737-6352

[email protected]   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: [email protected]


FOR ESCALATION; Use sparingly......

[email protected]  this should be where you start.

2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: [email protected]    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

Ocwen transferring all loans to PHH MOrtgage

Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7. 1 Reply

Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue

Will OCWEN approve shortsale on vacant home?

Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies

My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue


Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue


Started by Evelyn Blanks. Last reply by Daniel Sandoval Jul 1, 2016. 2 Replies

I have a short sale listing with Ocwen (2 loans)  mortgages are current.  Can he do short sale, even though he is not delinquent and does Ocwen allow a relocation incentive.  This is my first rodeo…Continue

Comment Wall


You need to be a member of OCWEN to add comments!

Comment by David A. Roebuck on January 2, 2010 at 7:34pm
Bob, how many agents are involved ~~ Ocwen may pay 4% for one agent, 5% for two agents in same firm, 6% for two agents with two firms.
Anyone else with experience in this??
Comment by Bob Hanley PSC/EC/CDPE/e-Pro on January 2, 2010 at 7:22pm
OCWEN is only offering 4% on a 150k sale. Is there any way to get 5 or 6%?
Comment by David A. Roebuck on December 28, 2009 at 7:13pm
Thanks for that contact info James - I have one with Ocwen and that will definitely come in handy - keep us all posted as to your progress.
Comment by James ferebee jr on October 20, 2009 at 9:37am
Loan Resolution department 1-877-596-8580

Upper Mgmt contact
EVP Ron Ferris 561-682-8560
Comment by Michelle Barrow on October 16, 2009 at 8:20pm
I just uploaded the package required by Ocwen - just depends on the type of loan that your seller has as to the response and procedures. I found out today- that on a regular loan (not Freddie Mac or Fannie Mae) -- they want 80% of the market value as their net. They will not pay more than 3% on closing cost and I pushed for 5% on commission - they only want to pay 4%. The numbers that James posted are the ones that I used. You can also email to [email protected] -- if you submit it within their guidelines - you can get a quick approval.
Comment by Michelle Barrow on October 16, 2009 at 6:39pm
Comment by James ferebee jr on October 10, 2009 at 8:36am
I had a person call me on Friday and he stated that he was going to help me get this file moving and he gave me his direct information.
His name is Josh he did not leave the last name however his direct phone is 1.866.779.8080 and fax 561.682.8160 also he stated to send him the package and to send no more than 30 pages at a time. He also stated that he wanted to wrap this up asap, well we shall see about the asap.. I will keep everyone posted. Also he stated that if I had a HUD with commission over 6% to change it to 5% and that the second could only receive 1K and I had 3K on the HUD already; in addition to that the 2nd loan is Ocwen also. So we will see what happens there. In addition to this I had my own BPO done and submitted that too, we shall see how that pans out..

Comment by Michelle Barrow on October 8, 2009 at 7:46pm
I am currently working 2 short sales with Ocwen. Both very different. I received approval on one of them today. It was a Freddie Mac loan -- and the net was approved as written -- and with a 6% commission. It was very easy and fairly quick. The other -- has been a pain -- right away-- I was told the commission was too high and the closing costs were too much and it couldn't go to management for approval. They said "change your HUD" and resubmit - with no more than 6% commission and 3% closing cost. The buyer's re-wrote the offer - to change closing cost -- and I resubmitted and they said no-- this is rejected -- no more than 5% commission -- changed that -- and then told me -- no -- they have to net more -- so we are trying again -- to their needed net. I will keep you posted.
Comment by James ferebee jr on October 7, 2009 at 7:38pm
In working with OCWEN the 1st thing is that you will need OCWEN's package for the short sale. When you have their package it will list the numbers in which the items should be faxed to. If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580. The hard ship package should be faxed to the home retention dept at 407.737.5071
Their address is Ocwen Loan Servicing P.O. Box 24737 West Palm Beach Florida 33416. They sent me confirmation that the doc's had been received about 7 days after I had sent in the documents.
More to come as I get more involved. I do have their package and it's modified so you will just need to fill in the info for your client. I don't know how to place it here yet so email me and I will send to you.


Members (648)



© 2019   Created by Brett Goldsmith.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************