Ocwen short sale information

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Latest Activity: Aug 29

Ocwen Short Sale Information



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Ocwen Short Sale Package.pdf


Fax for Third Party Authorization 1-407-737-6300


Fax for Short Sale package 407-737-6352 (updated August 2014)

email [email protected] 


Short Sale direct phone 877-596-8580


Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.

The hard ship package should be faxed to the home retention dept at 407-737-6352

[email protected]   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: [email protected]


FOR ESCALATION; Use sparingly......

[email protected]  this should be where you start.

2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: [email protected]    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

Ocwen transferring all loans to PHH MOrtgage

Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7. 1 Reply

Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue

Will OCWEN approve shortsale on vacant home?

Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies

My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue


Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue


Started by Evelyn Blanks. Last reply by Daniel Sandoval Jul 1, 2016. 2 Replies

I have a short sale listing with Ocwen (2 loans)  mortgages are current.  Can he do short sale, even though he is not delinquent and does Ocwen allow a relocation incentive.  This is my first rodeo…Continue

Comment Wall


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Comment by Amy Martin on February 23, 2015 at 7:04pm

Thanks Kylee. I have a phone apt tomorrow with 2nd lien, the one that wants the full balance back, and I should know more details or reason for decline.

Comment by Kylee Roe on February 23, 2015 at 4:59pm

Amy, Brett--in my most recent experience--two weeks ago and on going, I have found that if you email Michael Rapp and escalation at the same time, things seem to move, but neither will respond to emails. I have a 10 month short sale with Ocwen on going as well. Ocwen first lien only. Bankruptcy involved, so that is the cause for length of time, but what I found out was that Ocwen ordered a second BPO, months into the work out, and it came back with a much higher (and incorrect) value.  They never told me about the 2nd BPO, or the new value. When we worked out the BK portion and sent an updated HUD (with new closing date only), they declined the short sale wanting more money. This is a bit different from Amy's sitch, but given the length of time you've been working on this,  another BPO might be part of the picture. Just thought I'd mention it. Good luck. Ocwen has become more difficult. They used to be fairly easy to work with, it is too bad.

Comment by Brett Goldsmith on February 23, 2015 at 4:46pm

@amy. Ok, sounds like it underwater for sure with those numbers. Typically Ocwen 1st liens works the 2nd lien. Sounds extremely strange that the 2nd lien would be demanding to be paid in full. Would have to escalate to get to the bottom of what is truly going on.

Comment by Amy Martin on February 23, 2015 at 4:45pm

Hi Brett, I have not reached out to anyone, I don't have any information on who to seek help. Do you?

Comment by Amy Martin on February 23, 2015 at 4:44pm

Hi Brett, the value I mentioned of $505K is the Banks BPO. Buyer's offer is $510K. My client owes $625,000 on the 1st lien and $103,623.51 on the 2nd lien and both are Ocwen for a total balance of $728,623.51. Yes, I can prove that they are underwater with the pay-off I received for both.

Comment by Brett Goldsmith on February 23, 2015 at 4:00pm

@amy it sounds like ocwen may feel the property has sufficient equity to pay them off in full. Have you reached out to the ombudsman office or anyone? It should more than possible to get details on why it was declined and if you can provide supporting documentation to show that the property is indeed underwater.

[email protected]


Comment by Amy Martin on February 23, 2015 at 3:58pm

I have a short with Ocwen 1st and 2nd and has been going since November 2014 and have opened escrow. The offer on the property is $510000 and value came in at $505K. One thing is that I cannot get a hold of a my customer relationship manager at any time except for an appointment which delays the timeframe for the short sale. I have complied with all the requirements and documentation and Ocwen 1st Lien seems to be coming along fine, revised HUD and everytime I talk to them, they said that they are just waiting on the Ocwen 2nd liens decision. Today when I followed up, Ocwen just said short sale declined and would want the full amount owed. I inquired why and no reason was given to me. At least something to negotiate or counter but flat out declined. If you know of anyone that can assist me on escalation or executive office, please let me know. The investor on the 2nd is Residential Accredit Loans Inc. Thank you in advance!

Comment by Thom Colby CA Brkr 888-391-5245 on January 13, 2015 at 8:46am
Comment by Mike Di Antoni on December 24, 2014 at 4:44pm

Should I be worried, about my short sale never closing, now that Erbey has to step down as CEO?  Please private message me with comments.  You can see my original post above.     On going short sale since July 2014.

Any comments appreciated.

Comment by Ellen Barbara on December 23, 2014 at 12:17pm

Right up until the day of and two days AFTER the short sale on my home closed - Ocwen was still asking for more (of the same already submitted) documentation - and STILL - even after final approval was granted in writing - sending notices that the short sale had been declined and they needed all of the paperwork again.  They are as inept as inept can be ... just saying.


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