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Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 645
Latest Activity: Apr 28

Ocwen Short Sale Information

 

 

Click The Button Now To Hire A Short Sale       Superstar To Support You.

Ocwen Short Sale Package.pdf

 

Fax for Third Party Authorization 1-407-737-6300

 

Fax for Short Sale package 407-737-6352 (updated August 2014)

email RMA@ocwen.com 

 

Short Sale direct phone 877-596-8580

 

Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.


The hard ship package should be faxed to the home retention dept at 407-737-6352

ss@ocwen.com   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: financialpackage@ocwen1.com

 

FOR ESCALATION; Use sparingly......

ssescalations@ocwen.com  this should be where you start.

2nd escalation is Michael Rapp at the following email address Michael.Rapp@ocwen.com. as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: Ombudsman@ocwen.com    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

OCWEN GIVING INVENTIVE PAYMENT TO TENANT

Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue

Ocwen

Started by Evelyn Blanks. Last reply by Daniel Sandoval Jul 1, 2016. 2 Replies

I have a short sale listing with Ocwen (2 loans)  mortgages are current.  Can he do short sale, even though he is not delinquent and does Ocwen allow a relocation incentive.  This is my first rodeo…Continue

Ocwen denied shortsale and asking seller to deed in lieu

Started by Daniel Sandoval. Last reply by Daniel Sandoval Jun 6, 2016. 10 Replies

I had a shortsale where the property was in worse condition and we had the buyers do a home inspection to show the bank the condition. Well our offer was countered to a higher value and ofcourse…Continue

Buyer: Getting the Ocwen Run-Around?

Started by Anthony Joseph Brantley. Last reply by Larry Sarlo May 26, 2016. 1 Reply

My wife and I have been trying to purchase a short sale property in Squaw Valley, CA for the past 10 months.  The property was put on the market for 300k, but over 369 days, the price was reduced to…Continue

Comment Wall

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Comment by Amy on February 23, 2015 at 3:58pm

I have a short with Ocwen 1st and 2nd and has been going since November 2014 and have opened escrow. The offer on the property is $510000 and value came in at $505K. One thing is that I cannot get a hold of a my customer relationship manager at any time except for an appointment which delays the timeframe for the short sale. I have complied with all the requirements and documentation and Ocwen 1st Lien seems to be coming along fine, revised HUD and everytime I talk to them, they said that they are just waiting on the Ocwen 2nd liens decision. Today when I followed up, Ocwen just said short sale declined and would want the full amount owed. I inquired why and no reason was given to me. At least something to negotiate or counter but flat out declined. If you know of anyone that can assist me on escalation or executive office, please let me know. The investor on the 2nd is Residential Accredit Loans Inc. Thank you in advance!

Comment by Thom Colby CA Brkr 888-391-5245 on January 13, 2015 at 8:46am
Comment by Mike Di Antoni on December 24, 2014 at 4:44pm

Should I be worried, about my short sale never closing, now that Erbey has to step down as CEO?  Please private message me with comments.  You can see my original post above.     On going short sale since July 2014.

Any comments appreciated.

Comment by Ellen Barbara on December 23, 2014 at 12:17pm

Right up until the day of and two days AFTER the short sale on my home closed - Ocwen was still asking for more (of the same already submitted) documentation - and STILL - even after final approval was granted in writing - sending notices that the short sale had been declined and they needed all of the paperwork again.  They are as inept as inept can be ... just saying.

Comment by Kevin - Greenville, SC on December 23, 2014 at 11:32am

I've closed a couple of Ocwen SS lately. While it's not a joy to work with them I'm not sure they are any worse than other players in the industry. They all fall WELL short in my opinion.

Comment by Joanne Finochio on December 23, 2014 at 11:27am

I have had a short sale with OCWEN on going for over 2 years!  I will never take another OCWEN file again.  I feel really bad for the homeowners.  When they say "Helping Homeowners is what they do" the hair on my neck stands up!

Comment by Jeff Payne on December 23, 2014 at 6:46am

I hope all states follow the lead of NY.  OCWEN short sales are horrific and thier REO is not much better.  Problem is that $150 Million is not even a slap on the wrist for these folks

Comment by Ellen Barbara on December 22, 2014 at 5:16pm
I live in NJ and Ocwen made my life he'll for more than a year by their ineptness ... cant get that year ... or my house back.
Comment by Dean E Eshelman, CPA, CDPE, IRES on December 22, 2014 at 3:38pm

Kevin - NY is doing a great job. Question is where are all the other States that let this abuse continue and none of those foreclosed home owners will receive a dime!

Comment by Kevin - Greenville, SC on December 22, 2014 at 9:45am
 

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