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Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 646
Latest Activity: Jul 11

Ocwen Short Sale Information

 

 

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Ocwen Short Sale Package.pdf

 

Fax for Third Party Authorization 1-407-737-6300

 

Fax for Short Sale package 407-737-6352 (updated August 2014)

email RMA@ocwen.com 

 

Short Sale direct phone 877-596-8580

 

Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.


The hard ship package should be faxed to the home retention dept at 407-737-6352

ss@ocwen.com   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: financialpackage@ocwen1.com

 

FOR ESCALATION; Use sparingly......

ssescalations@ocwen.com  this should be where you start.

2nd escalation is Michael Rapp at the following email address Michael.Rapp@ocwen.com. as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: Ombudsman@ocwen.com    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

OCWEN GIVING INVENTIVE PAYMENT TO TENANT

Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue

Ocwen

Started by Evelyn Blanks. Last reply by Daniel Sandoval Jul 1, 2016. 2 Replies

I have a short sale listing with Ocwen (2 loans)  mortgages are current.  Can he do short sale, even though he is not delinquent and does Ocwen allow a relocation incentive.  This is my first rodeo…Continue

Ocwen denied shortsale and asking seller to deed in lieu

Started by Daniel Sandoval. Last reply by Daniel Sandoval Jun 6, 2016. 10 Replies

I had a shortsale where the property was in worse condition and we had the buyers do a home inspection to show the bank the condition. Well our offer was countered to a higher value and ofcourse…Continue

Buyer: Getting the Ocwen Run-Around?

Started by Anthony Joseph Brantley. Last reply by Larry Sarlo May 26, 2016. 1 Reply

My wife and I have been trying to purchase a short sale property in Squaw Valley, CA for the past 10 months.  The property was put on the market for 300k, but over 369 days, the price was reduced to…Continue

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Comment by Julie Lyons on April 29, 2015 at 9:56am

I noticed on the new Ocwen SS package that they provide on their website, that the initial ss package does not include listing agreement, RPA, HUD and two months bank statements, wondering why this has changed, guessing they are intering the info in two stages now?  Very odd, I like to sent the entire package at one time

Comment by Kylee Roe on April 26, 2015 at 10:34pm

Jayne, congrats!!! My Ocwen SS should close this week. Michael Rapp does not return email, but I always got the help I was asking for when writing ti him or SSEscalation. It's been grueling, but almost there!!

Comment by Jayne Sanders on April 26, 2015 at 8:52am

Just got an approval on April 24 for an offer submitted on April 14th. I about fell off my chair. I had submitted this 18 months ago and they screwed around with it forever and the then came back with a price 3x market value. We cancelled everything incl the listing. We waited 6month the did it again...and approved in 10 days...Go figure

Comment by Amy on April 9, 2015 at 6:02pm

Special Thanks to Michael Rapp and Scott, I got my short sale approved!!  I was able to find out what is going on with my short sale and reason for their previous decline and was able to work on a solution. They were very helpful. Thanks Short Sale Superstars

Comment by Amy on February 23, 2015 at 7:04pm

Thanks Kylee. I have a phone apt tomorrow with 2nd lien, the one that wants the full balance back, and I should know more details or reason for decline.

Comment by Kylee Roe on February 23, 2015 at 4:59pm

Amy, Brett--in my most recent experience--two weeks ago and on going, I have found that if you email Michael Rapp and escalation at the same time, things seem to move, but neither will respond to emails. I have a 10 month short sale with Ocwen on going as well. Ocwen first lien only. Bankruptcy involved, so that is the cause for length of time, but what I found out was that Ocwen ordered a second BPO, months into the work out, and it came back with a much higher (and incorrect) value.  They never told me about the 2nd BPO, or the new value. When we worked out the BK portion and sent an updated HUD (with new closing date only), they declined the short sale wanting more money. This is a bit different from Amy's sitch, but given the length of time you've been working on this,  another BPO might be part of the picture. Just thought I'd mention it. Good luck. Ocwen has become more difficult. They used to be fairly easy to work with, it is too bad.

Comment by Brett Goldsmith on February 23, 2015 at 4:46pm

@amy. Ok, sounds like it underwater for sure with those numbers. Typically Ocwen 1st liens works the 2nd lien. Sounds extremely strange that the 2nd lien would be demanding to be paid in full. Would have to escalate to get to the bottom of what is truly going on.

Comment by Amy on February 23, 2015 at 4:45pm

Hi Brett, I have not reached out to anyone, I don't have any information on who to seek help. Do you?

Comment by Amy on February 23, 2015 at 4:44pm

Hi Brett, the value I mentioned of $505K is the Banks BPO. Buyer's offer is $510K. My client owes $625,000 on the 1st lien and $103,623.51 on the 2nd lien and both are Ocwen for a total balance of $728,623.51. Yes, I can prove that they are underwater with the pay-off I received for both.

Comment by Brett Goldsmith on February 23, 2015 at 4:00pm

@amy it sounds like ocwen may feel the property has sufficient equity to pay them off in full. Have you reached out to the ombudsman office or anyone? It should more than possible to get details on why it was declined and if you can provide supporting documentation to show that the property is indeed underwater.

Brett@ishortsalenow.com

310-564-6389

www.ishortsalenow.com

 

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