Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 650
Latest Activity: Jun 1

Ocwen Short Sale Information



Click The Button Now To Hire A Short Sale       Superstar To Support You.

Ocwen Short Sale Package.pdf


Fax for Third Party Authorization 1-407-737-6300


Fax for Short Sale package 407-737-6352 (updated August 2014)

email [email protected] 


Short Sale direct phone 877-596-8580


Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.

The hard ship package should be faxed to the home retention dept at 407-737-6352

[email protected]   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: [email protected]


FOR ESCALATION; Use sparingly......

[email protected]  this should be where you start.

2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: [email protected]    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

Will OCWEN approve shortsale on vacant home?

Started by Katie S.. Last reply by Katie S. Mar 22. 6 Replies

My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue


Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue


Started by Evelyn Blanks. Last reply by Daniel Sandoval Jul 1, 2016. 2 Replies

I have a short sale listing with Ocwen (2 loans)  mortgages are current.  Can he do short sale, even though he is not delinquent and does Ocwen allow a relocation incentive.  This is my first rodeo…Continue

Ocwen denied shortsale and asking seller to deed in lieu

Started by Daniel Sandoval. Last reply by Daniel Sandoval Jun 6, 2016. 10 Replies

I had a shortsale where the property was in worse condition and we had the buyers do a home inspection to show the bank the condition. Well our offer was countered to a higher value and ofcourse…Continue

Comment Wall


You need to be a member of OCWEN to add comments!

Comment by Neil L. on August 6, 2015 at 9:47am

What % of BPO have you seen Ocwen asks to NET? Or do they typically focus on contract price?  I'm speaking generally as I know it varies based on the investor, PMI, etc. but for a conventional NON-FHA and NON-VA loan, what do they look for?

Comment by Kevin - Greenville, SC on June 22, 2015 at 9:07pm

Sabrina, have you had contact with FNMA?

Comment by Sabrina Simpson on June 22, 2015 at 9:04pm

I've been working for two years on a short sale that was transferring to Ocwen for servicing a week before we had final approval.  Since then Ocwen has refused to negotiate fairly.  They have turned down several cash offers over $400,000 and sent property to Trustee Sale at $275,000!  This is on a Fannie Mae loan.  Doesn't make any sense.  What a crime!  This is a violation of homeowners Bill of Rights!

Comment by Julie Lyons on April 29, 2015 at 9:56am

I noticed on the new Ocwen SS package that they provide on their website, that the initial ss package does not include listing agreement, RPA, HUD and two months bank statements, wondering why this has changed, guessing they are intering the info in two stages now?  Very odd, I like to sent the entire package at one time

Comment by Kylee Roe on April 26, 2015 at 10:34pm

Jayne, congrats!!! My Ocwen SS should close this week. Michael Rapp does not return email, but I always got the help I was asking for when writing ti him or SSEscalation. It's been grueling, but almost there!!

Comment by Jayne Sanders on April 26, 2015 at 8:52am

Just got an approval on April 24 for an offer submitted on April 14th. I about fell off my chair. I had submitted this 18 months ago and they screwed around with it forever and the then came back with a price 3x market value. We cancelled everything incl the listing. We waited 6month the did it again...and approved in 10 days...Go figure

Comment by Amy Martin on April 9, 2015 at 6:02pm

Special Thanks to Michael Rapp and Scott, I got my short sale approved!!  I was able to find out what is going on with my short sale and reason for their previous decline and was able to work on a solution. They were very helpful. Thanks Short Sale Superstars

Comment by Amy Martin on February 23, 2015 at 7:04pm

Thanks Kylee. I have a phone apt tomorrow with 2nd lien, the one that wants the full balance back, and I should know more details or reason for decline.

Comment by Kylee Roe on February 23, 2015 at 4:59pm

Amy, Brett--in my most recent experience--two weeks ago and on going, I have found that if you email Michael Rapp and escalation at the same time, things seem to move, but neither will respond to emails. I have a 10 month short sale with Ocwen on going as well. Ocwen first lien only. Bankruptcy involved, so that is the cause for length of time, but what I found out was that Ocwen ordered a second BPO, months into the work out, and it came back with a much higher (and incorrect) value.  They never told me about the 2nd BPO, or the new value. When we worked out the BK portion and sent an updated HUD (with new closing date only), they declined the short sale wanting more money. This is a bit different from Amy's sitch, but given the length of time you've been working on this,  another BPO might be part of the picture. Just thought I'd mention it. Good luck. Ocwen has become more difficult. They used to be fairly easy to work with, it is too bad.

Comment by Brett Goldsmith on February 23, 2015 at 4:46pm

@amy. Ok, sounds like it underwater for sure with those numbers. Typically Ocwen 1st liens works the 2nd lien. Sounds extremely strange that the 2nd lien would be demanding to be paid in full. Would have to escalate to get to the bottom of what is truly going on.


Members (649)



© 2018   Created by Brett Goldsmith.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************