Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

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Latest Activity: Aug 29

Ocwen Short Sale Information



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Ocwen Short Sale Package.pdf


Fax for Third Party Authorization 1-407-737-6300


Fax for Short Sale package 407-737-6352 (updated August 2014)

email [email protected] 


Short Sale direct phone 877-596-8580


Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.

The hard ship package should be faxed to the home retention dept at 407-737-6352

[email protected]   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: [email protected]


FOR ESCALATION; Use sparingly......

[email protected]  this should be where you start.

2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: [email protected]    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

Ocwen transferring all loans to PHH MOrtgage

Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7. 1 Reply

Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue

Will OCWEN approve shortsale on vacant home?

Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies

My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue


Started by Kathleen Sheridan. Last reply by Brett Goldsmith Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue


Started by Evelyn Blanks. Last reply by Daniel Sandoval Jul 1, 2016. 2 Replies

I have a short sale listing with Ocwen (2 loans)  mortgages are current.  Can he do short sale, even though he is not delinquent and does Ocwen allow a relocation incentive.  This is my first rodeo…Continue

Comment Wall


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Comment by Jim Schneider on August 18, 2015 at 11:07am

and no weird fees asked of the buyer, like technology fee or a buyer's premium?

Comment by Julie Lyons on August 18, 2015 at 7:47am

I just closed two Ocwen short sales, neither of which was forced to go to an auction site.  One was a residential sfr and the other a multi unit rental property.

Comment by Jim Schneider on August 18, 2015 at 7:40am

Is OCWEN still forcing HUBZU auctions, or still demanding buyers to pay "buyer's premiums" or "technology fees" on short sales? I had to let a deal go because I didn't want to be complicit with these activities that appeared illegal to me.

I know they had a shake up at the beginning of 2015, could someone with a closing since then comment if they did, or didn't ask to have the property auctioned at HUBZU and if they did or didn't hit the buyers with fees.

Comment by Neil L. on August 6, 2015 at 9:47am

What % of BPO have you seen Ocwen asks to NET? Or do they typically focus on contract price?  I'm speaking generally as I know it varies based on the investor, PMI, etc. but for a conventional NON-FHA and NON-VA loan, what do they look for?

Comment by Kevin - Greenville, SC on June 22, 2015 at 9:07pm

Sabrina, have you had contact with FNMA?

Comment by Sabrina Simpson on June 22, 2015 at 9:04pm

I've been working for two years on a short sale that was transferring to Ocwen for servicing a week before we had final approval.  Since then Ocwen has refused to negotiate fairly.  They have turned down several cash offers over $400,000 and sent property to Trustee Sale at $275,000!  This is on a Fannie Mae loan.  Doesn't make any sense.  What a crime!  This is a violation of homeowners Bill of Rights!

Comment by Julie Lyons on April 29, 2015 at 9:56am

I noticed on the new Ocwen SS package that they provide on their website, that the initial ss package does not include listing agreement, RPA, HUD and two months bank statements, wondering why this has changed, guessing they are intering the info in two stages now?  Very odd, I like to sent the entire package at one time

Comment by Kylee Roe on April 26, 2015 at 10:34pm

Jayne, congrats!!! My Ocwen SS should close this week. Michael Rapp does not return email, but I always got the help I was asking for when writing ti him or SSEscalation. It's been grueling, but almost there!!

Comment by Jayne Sanders on April 26, 2015 at 8:52am

Just got an approval on April 24 for an offer submitted on April 14th. I about fell off my chair. I had submitted this 18 months ago and they screwed around with it forever and the then came back with a price 3x market value. We cancelled everything incl the listing. We waited 6month the did it again...and approved in 10 days...Go figure

Comment by Amy Martin on April 9, 2015 at 6:02pm

Special Thanks to Michael Rapp and Scott, I got my short sale approved!!  I was able to find out what is going on with my short sale and reason for their previous decline and was able to work on a solution. They were very helpful. Thanks Short Sale Superstars


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