After 200 + successful short sales I am running into major issues with communications including Language barriers, and the need to "set an appointment' with the rep handling my file. This appointment is sometimes a week or two out and if for some reason you miss the call it is set back up again for another extended period of time. Sometimes a month can go by just setting up appointments to schedule a call to discuss...
A note to to Kathy Robinson - I have reached out to you by email as your phone directs you to loop back into the Short sale department to just start this crazy cycle all over again.
If I could reach out to you and review my concerns I would be forever grateful. This file I am working on started in October and by all standards it is a strong offer.
Please let me know how we can talk ... Thank You !!!
I would email Kathy Directly on your issue as she is great in getting back to people or directing them to people who are directly under her at Ocwen.
Thanks MATT MEREONFF
Philip - I've had the same issues and this is how I got around them. I am not fluent in Spanish, but by going thru the voice prompts in English and writing them down, I am able to navigate thru the Spanish prompts. Select option 2 (Spanish) when prompted on the initial call, navigate thru the prompts, and you'll speak with someone in the US. I've done this numerous times and it's worked for me every time.