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NS Realtor Assistance Desk.pdf
NationStar is now using equator.com. Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.
The nationstar escalations number is 877-343-6386
RealtorAssistance@nationstarmail.com
Short sale dept # 888-811-5281; fax authorization to 972-966-4530
FNMA Loans 866-312-2432 LOA FX 972-459-1611
https://www.nationstarmtg.com/CustomerCenter/BestOption.aspx
Nationstar Agent Equator Task Guidelines.pdf
Step 1: Contact us — 1-888-480-2432
FAX LOA to: 469-549-2455
Direct line to Short Sale/Loss Mitigation: 866-312-2432
Step 2: Complete the Financial Worksheet
Nationstar Financial Worksheet.pdf
ALL BUYERS MUST COMPLETE:
NS Buyer Application.pdf
Step 3: Fax or mail to Nationstar Mortgage
Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067
Started by Elvira Quiray. Last reply by Elvira Quiray May 16. 2 Replies 0 Likes
Does anyone have a listing addendum form for Nationstar? This is my first shortsale with this company. Thanks.Continue
Started by Azim Jessa. Last reply by Dirk Jeanis Apr 27. 2 Replies 0 Likes
Hi everyone, I was wondering if anyone has had this happen before, and if so, what was the outcome.Military seller. Concerned about his credit score due to clearances. Has investment property from…Continue
Started by Kim Wennerberg. Last reply by Kim Wennerberg Apr 22. 34 Replies 0 Likes
I am an agent representing both buyer and seller (transac broker) in FL. The title company is in the process of submitting the short sale docs and has been told of a new requirement this morning.Even…Continue
Tags: auction.com, nationstar, nation star
Started by Megan Makarewicz. Last reply by Trong Dang Apr 19. 6 Replies 0 Likes
We just took on a new short sale listing. The servicer, Nationstar, is refusing to open a short sale file for the property. Their excuse is that the foreclosure is less than 30 days away and it is…Continue
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Comment by Tara Semtner on May 3, 2013 at 2:41pm I have a client with a FHA backed loan through Nationstar. Very far behind. How is Nationstar handling these? Do I initialize it through Equator (I know in the past some servivers didn't run FHA through Equator). Thanks!
Nationstar will only pay seller concessions if the buyer is using Nationstar to obtain their mortgage. You no longer HAVE to have the buyer go through Nationstar, but you won't get any seller concessions unless you do. Let the good times roll!
Can someone share with me thier experience with Nationstar and seller concessions policy? Thanks in advance!
Comment by Trong Dang on April 17, 2013 at 5:16pm I need some advice- My Seller Freddie loan is being transferred to NS on 4/26 being "on board" 4/30 from MetLife with a sale date of 5/24. MetLife won't send the offer to the Investor because the transfer is too close. I was told by the Short Sale dept at NationStar that they may not open the file for review as the sale date is less than 30 days away, but they will "try". They will not take into consideration the transfer. Does any one know if there is any way to escalate or has experienced something similar?? I really appreciate any input.
Comment by Anna Parker on March 7, 2013 at 2:55pm Wendy -- we're on the listing side. While I hear your position - another factor for this property is that in current condition property needs approximately $10-$15K worth of work (roofing, siding, chimney work, electrical, etc). Based on condition BPO value is high. Trying to work for best interest of our seller of course - so currently brain storming with buyer's agent. But came to this forum for additional help also -- so any other suggestions out there?
Comment by Wendy Smith on March 7, 2013 at 2:52pm Anna, are you saying the buyer will "let go" of the house he picked out for less than 2k? If that buyer won't pay $108k, I'll bet there's a buyer that will pay $108 and you can move on to a closing - if you are the listing agent, your responsibility is to the seller, no? the longer the short sale drags out while you try to negotiate or save $2k for the buyer works against your client, the seller. ...just saying...
Comment by Anna Parker on March 7, 2013 at 1:49pm Alright folks -- need some help! Have an offer in, BPO valued about $10K high to $115K, negotiator says investor "doesn't allow for disputes." Buyer current offer at $106K with NO closing cost contribution -- payoff to NationStar at approx $96K. Negotiator will NOT budge off of $98K payoff. Literally about $1792 difference between the two. Any recommendations or info for higher ups at NationStar? I keep talking to low level call reps in SS dept who are on power trip when they talk to me & negotiator is NEVER available. Thanks for your help!
Lola, Premier Capital Solutions (PCS) works with Nationstar on a daily basis. I'd be happy to set you up with one of our processors that consistently works with Nationstar. We are familiar with a number of their negotiators and their process. If you would like, I would also be happy to provide you with references. Feel free to contact our office at (312) 869-4727 or e-mail me at alex@premiercapsolutions.com.
Comment by Debbie Enger on February 27, 2013 at 11:57am Where are you located? (State/County)
Can anyone recommend a company that will oversee the shortsale with Nationstar? I am willing to give up a portion of my listing commission to a company that can make this short sale happen and knows the ins and outs of working with Nationstar.
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