NationStar Mortgage

Members: 532
Latest Activity: May 18

NationStar Short Sale Informations



Click The Button Now To Hire A Short Sale       Superstar To Support You.

NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses


NationStar is now using Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

[email protected]

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611


Nationstar Agent Equator Task Guidelines.pdf


Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf


NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

AUCTION after executed contract???? to 2 veterans????

Started by Wanda martinez. Last reply by Donte Tribble Apr 5. 8 Replies

We want to escalated this from Nationstar.... We have an executed contract for 4 months .....  NOW, Nationstar wants to start an AUCTION.... the seller is a veteran with a hardship and the buyer is a…Continue

FHA Denial for Surplus of Income

Started by Shawn Lowery. Last reply by Minna Reid Oct 11, 2017. 3 Replies

Nationstar, FHA loan, mortgagor denied short sale eligibility and instead offered forbearance.  Here is message from loan rep:At this time the home owner is not eligible to participate in the short…Continue

Nationstart will not accept to start a short sale

Started by Elvira Quiray. Last reply by Ben Benita Apr 26, 2017. 1 Reply

Hi All,I need your comments on this situation I have. The sheriff sale date is in a week.  I have called Nationstar and they will not accept the short sale because the sheriff sale is too close. Just…Continue

nationstar FHA Loan- Need your help ASAP

Started by Sigal Waizman. Last reply by Kevin - Greenville, SC Dec 31, 2016. 4 Replies

We have a loan with nationstar FHA Loan, We submitted all the documents via equator met with the appraiser got the value that the buyer agreed everything was finally moving well. We submitted an…Continue

Comment Wall


You need to be a member of NationStar Mortgage to add comments!

Comment by Brett Goldsmith on June 26, 2015 at 4:34pm

Tough situation. It's hard to bypass They may really make you run through it again. If you have an offer in line with their value you may be able to escalate the file and bypass the auction as this is the 2nd time around. Have you reached out to the standard nationstar escalation department?

[email protected]


Comment by Helena Kaucheck on June 26, 2015 at 4:25pm

I have a Short Sale with NS since 4/15.  60 days after initiation, we were told that it would go auction.  We completed the process, no winning bids.  We lost the buyer.  Advised NS, told by NS no problem, they'll soft decline and have us submit new offer. This was all on Equator email.  Received request for updated info along with new HUD1 and POF. Sent.  Got Submit Short Sale task. Completed.  Then 3 days later, received curt email from new negotiator stating the file has been moved to auction.  I asked why since we went through that and we had told NS that the buyer walked.  They said that ANY new offers will have to go through auction.  This was NEVER disclosed.  We also had our submit offer task rejected after we input because it appears NS "made a mistake".  Now I'm getting Marketing task which makes no sense.  Any any help or advice is appreciated on how to escalate this situation and possibly pull the file out of NS as it was for 2 weeks after loss of first buyer and entry of new buyer offer.  TIA

Comment by Lori Young on March 26, 2015 at 6:00am

In urgent need on a senior manager for escalation.  Ive had my file go to "auction" with no real activity.  They suggested the buyer bid against himself.  Buyer walked of course after waiting six months of no activity then "auction mandated"  Now new offer and they want us to do it again.  Im beyond pissed!  [email protected] if you can share any senior managers email addresses.  Thank you.

Comment by Mike Horton on December 16, 2014 at 3:12pm

I have just gone through the auction process as the listing agent. A buyer's bid was accepted. Right after the contracts were signed I sent the buyer the SS affidvate Nationstar requires him to sign. When following up this week to get the signed copy back he identified himself as a real estate agent. Will Nationstar pay him a commission?

Comment by Wendy Rulnick on November 14, 2014 at 6:09am

Does anyone have "declining loan mod" template for Nationstar? Email me at [email protected]

Comment by Alexia Clemens on October 9, 2014 at 5:22pm

I may have a number that could help...can you private message me?

Comment by Ruth Rojo on October 9, 2014 at 2:58pm

The worksheet is not going to do it, do you guys have any contacts from Nationstar I could possibly escalate this file, our Approval Letter expires tomorrow. We requested an extension 2 weeks ago and now this will be the 2nd time. I know the bank never breaks down approval letters, I've done several short sales and  normally a copy of the HUDs do it. Now this is getting out of hand. I need to escalate this and hopefully someone can make an exception in revising the approval letter.

Comment by Ruth Rojo on October 9, 2014 at 2:22pm

Nationstar has just messaged me their worksheet and hopefully that will work! This has been a stress all week! I don't understand how the IRS thinks they can dictate anything they want?!?

Comment by Ruth Rojo on October 9, 2014 at 2:03pm

The packet that I sent to the IRS for the lien release requested several forms with those docs and I did provide all that. What they are not accepting is the approval letter in the section where it shows "Allowable closing costs" They want it all broken down. They are OK with the commission, the seller's concession, but with the amount in the "total other closing costs and negotiated subordinate lien release" they want to know where each cent it going to, which is provided in the approved HUDs form the bank, but that is not enough. they want a revised approval letter with those corrections. Our sellers were approved for more than 3k for relocation assistant and the IRS is not accepting our sellers to get more than 3k for relocation assistance?

Comment by Jeffrey W Wolff on October 9, 2014 at 1:40pm

Esperanza, we are working on a file with similar issues and IRS just came back asking for a payoff letter from (Payoff Lender) along with an appraisal/BPO. We were lucky to get Bayview to cooperate and give us the appraisal.  The IRS wants to see proof of value of property and all amounts due Nationstar.  Hope that helps.  Jeff


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