Short Sale Superstars

Providing you with the knowledge and tools needed to succeed with Short Sales


NationStar Mortgage

Members: 512
Latest Activity: Mar 30

NationStar Short Sale Informations


 Click the button to hire a Superstar in your area

NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses


NationStar is now using Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611


Nationstar Agent Equator Task Guidelines.pdf


Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf


NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

I have a very good offer on short sale, but NationStar saying can't help because not 30 days

Started by Valerie Hernandez. Last reply by Bryant Tutas Mar 30. 1 Reply

I have a deal that is scheduled for sale next Tuesday and they said they can't stop the sale to do a short sale. I have been doing short sales for quite some time and have never been told no because…Continue

Nationstar new name "Mr. Cooper"

Started by Thom Colby CA Brkr 888-391-5245. Last reply by Bill Garrett Jan 27. 1 Reply


Has Your Seller Been Harmed By Nationstar / Homesearch?

Started by Sean Ryan Nov 13, 2015. 0 Replies

If you have a homeowner or Seller who has been harmed by Nationstar refusing to work with them/you reasonably on a short sale or loan modification, OR... Pushing them to or through the…Continue

Nationstar Is Delaying Approving Shortsale to Original Buyer Even After Homesearch Auction Failed

Started by Bandele Oguntomilade. Last reply by cecelia carter Oct 29, 2015. 8 Replies

I am hoping you all can help with some direction as to where to file a complaint.  We submitted an offer to Nationstar prior to any auction is June 2015.  The buyers and sellers opened escrow on this…Continue

Comment Wall


You need to be a member of NationStar Mortgage to add comments!

Comment by Nate Gerard on August 16, 2010 at 2:43pm
I need a bit of guidance. I'm in MN and just submitted a short sale package including all docs and purchase agreement to Nationsatar.

The problem is that we are after the sheriff's sale and the bank is saying it is an REO. In Minnesota we have a 6-month redemption period and the property is still owned by the homeowner until the end of redemption. Other banks do short sales after the sheriff's sale but my negotiator is having a problem getting the sale to be considered. We have about 10 weeks before the end of redemption and I'm looking for a contact name/number and any successful tactics to get this moved back to loss mitigation.

Can anyone here help?

Thanks so much!
Comment by Ben Benita on June 11, 2010 at 1:29am
Lisa, I thought with HAFA there were no deficiencies allowed?
Pat and Ben (GREAT name by the way) -- that is TOTAL BS, 2 things, tell them to put that in writing, I think legally they can not REQUIRE a Seller to miss payments, also, the BEST response for being told the Seller must miss paymentsL

"Really, that is AWESOME, I can tell my clein t to quit paying you for a few months, live in the home for FREE, and then you will help him....they are going to be SO HAPPY when I tell them theat..."

Response 99 times out of 100 when you use that line:
"Uhh, I am not saying to skip payments.....bla blah blah (I am just reading from teh script my boss gave me)
Comment by Suzanne McLaughlin on June 6, 2010 at 8:59pm
I did a cash for keys offer with NationStar. However, the homeowner didn't want to move within the timeframe and lost out...It was right before Christmas...nice.
Comment by Lisa Dorsey on June 6, 2010 at 7:34pm
Has anyone had any luck getting the defeciency language out of the approvals now with HAFA ?
Comment by Pat and Ben Mullikin on March 7, 2010 at 12:01am
I was told by someone at NationStar in loss mitigation that my client's loan was a Fannie Mae loan and he had to be at least 30 days delinquent before they would consider a short sale. (He's not and doesn't want to be) Does anyone know if Nation Star will require an attempt at a loan mod befor approving a ss?
Comment by Deb Orth on February 22, 2010 at 3:43pm
One of my colleagues called me this afternoon wondering if I had heard of Nationstar's Cash for Keys program. I said it was probably a deed -in-lieu. Have any of you heard about it and if so, what is your experience?

Deb Orth
Comment by Clayton Bonjean on February 20, 2010 at 9:20am

They have been fantastic, I have had 2 approvals from Nationstar. They answer their phone almost everytime, they pay 6%, and they are nice. I have one more left with them and I am just awaiting an offer. They did not ask for a cash contribution but would not waive the right to a deficiency.
Comment by Suzanne McLaughlin on February 2, 2010 at 9:15pm
Clayton, has the approval been completed? Are they asking for a commisison reduction. Do they need money from the buyer?
Comment by Clayton Bonjean on January 15, 2010 at 8:06am
Another note: these were Fannie Mae loans.
Comment by Clayton Bonjean on January 15, 2010 at 8:04am
Just received another Nationstar approval. Very important: Expect language allowing for a future deficiency judgement in the approval letter. Just like BofA. The negotiator said it could not be removed. They did not require a cash contribution or a prom. note but the language is there allowing future collections.

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