NationStar Mortgage

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NationStar Short Sale Informations


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NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses


NationStar is now using Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611


Nationstar Agent Equator Task Guidelines.pdf


Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf


NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

Has Your Seller Been Harmed By Nationstar / Homesearch?

Started by Sean Ryan Nov 13. 0 Replies

If you have a homeowner or Seller who has been harmed by Nationstar refusing to work with them/you reasonably on a short sale or loan modification, OR... Pushing them to or through the…Continue

Nationstar Is Delaying Approving Shortsale to Original Buyer Even After Homesearch Auction Failed

Started by Bandele Oguntomilade. Last reply by cecelia carter Oct 29. 8 Replies

I am hoping you all can help with some direction as to where to file a complaint.  We submitted an offer to Nationstar prior to any auction is June 2015.  The buyers and sellers opened escrow on this…Continue


Started by Mary Ferris. Last reply by Ray Sande Oct 2. 5 Replies

Almost ready to go an , have a good buyer, and owners just filed for Bankruptcy.I asked Attorney to keep the house out of the bankruptcy , but said without the house they would not…Continue

Management Contacts at Nationstar?

Started by Kelly. Last reply by Ray Sande Oct 2. 3 Replies

Help!! I'm a buyer agent on a SS with Nationstar. Purchase price was $359,000. The house needed extensive stucco repair ($17,000 worth), so buyers had to do a conventional rehab loan. Appraisal came…Continue

Comment Wall


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Comment by Pat and Ben Mullikin on March 7, 2010 at 12:01am
I was told by someone at NationStar in loss mitigation that my client's loan was a Fannie Mae loan and he had to be at least 30 days delinquent before they would consider a short sale. (He's not and doesn't want to be) Does anyone know if Nation Star will require an attempt at a loan mod befor approving a ss?
Comment by Deb Orth on February 22, 2010 at 3:43pm
One of my colleagues called me this afternoon wondering if I had heard of Nationstar's Cash for Keys program. I said it was probably a deed -in-lieu. Have any of you heard about it and if so, what is your experience?

Deb Orth
Comment by Clayton Bonjean on February 20, 2010 at 9:20am

They have been fantastic, I have had 2 approvals from Nationstar. They answer their phone almost everytime, they pay 6%, and they are nice. I have one more left with them and I am just awaiting an offer. They did not ask for a cash contribution but would not waive the right to a deficiency.
Comment by Suzanne McLaughlin on February 2, 2010 at 9:15pm
Clayton, has the approval been completed? Are they asking for a commisison reduction. Do they need money from the buyer?
Comment by Clayton Bonjean on January 15, 2010 at 8:06am
Another note: these were Fannie Mae loans.
Comment by Clayton Bonjean on January 15, 2010 at 8:04am
Just received another Nationstar approval. Very important: Expect language allowing for a future deficiency judgement in the approval letter. Just like BofA. The negotiator said it could not be removed. They did not require a cash contribution or a prom. note but the language is there allowing future collections.
Comment by Suzanne McLaughlin on December 29, 2009 at 12:07pm
They are easy and fast to work with...right until the end. The investor always seems to be the snag...and watch your commission like a hawk. Don't end up the sad and pitiful mess I was at closing. Six months babysitting the house and they cut my commission in half. It was even enough to reimburse me for the cash for keys and all the marketing reports I did let alone all the negotiations on three offers all of which were denied except the last and then they made the buyer wait three months to the day of her offer to close. And, kept upping the price on her. Unfortunately, she was in love with the property and kept giving them more and more money....until the appraisal came in very low...and it was their guy because they were the lender to the buyer. Oh my!!!!
Comment by Susan Phelps on December 29, 2009 at 8:10am
I also have found Nationstar easy and fast but it seems that the investor could be a problem. I have a short sale in Minnesota with a 3 month old appraisal for $690K. This is well below market value, proven by comps, and provided to Nationstar with another offer (after the first one was denied). They stated that the appraisal was $690K, they did a review and it came back at $700K. It seems that they will not do another appraisal and will not consider an offer less than market value (per the investor). We know what is happening to this house, vacant, winter, declining market value. Anyone have any suggestions or a contact that might listen?
Comment by Evelyn Broxterman on December 16, 2009 at 8:53pm
My experiences so far with NationStar have been wonderful! They communicate and are quick! They could teach other banks how to do short sales!! ;-)
Comment by Clayton Bonjean on December 16, 2009 at 8:46pm
We just received approval on a Nationstar short sale. They have been great to deal with. I received an approval in less than 45 days and the negotiator was very apologetic about the long lead time. In my experience, 45 days is not a long lead time for a short sale.

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