Information

NationStar Short Sale Informations

 

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NS Escalation Form.pdf

NS Realtor FAQ.pdf

NS Realtor Assistance Desk.pdf

NEW NS Authorization Form

NEW NS Short Sale Acknowledgment Agreement -addresses auction.com.pdf

 

NationStar is now using equator.com. Initiate your short sale there. Also the borrower needs to call 877-450-8638 to give financial info.

The nationstar escalations number is 877-343-6386

RealtorAssistance@nationstarmail.com

Short sale dept # 888-811-5281; fax authorization to 972-966-4530

FNMA Loans 866-312-2432 LOA FX 972-459-1611

https://www.nationstarmtg.com/CustomerCenter/BestOption.aspx

 

Nationstar Agent Equator Task Guidelines.pdf

 

Step 1: Contact us — 1-888-480-2432

FAX LOA to: 469-549-2455

Direct line to Short Sale/Loss Mitigation: 866-312-2432

Step 2: Complete the Financial Worksheet

Nationstar Financial Worksheet.pdf

Agent Guidelines Fannie.pdf

Agent Guidelines FREDDIE.pdf

NS Financial Request.pdf

NS Hardship Affidavit.pdf

NS 4506t.pdf

NS Dodd Frank.pdf

ALL BUYERS MUST COMPLETE:

NS Buyer Application.pdf

Step 3: Fax or mail to Nationstar Mortgage

Fax — 1-972-315-6827
Mail — Nationstar Mortgage
Loss Mitigation Department
350 Highland Drive
Lewisville, TX 75067

Discussion Forum

Auction.com

Started by Darren Bell. Last reply by Tony Morales Oct 15. 36 Replies

I am not on my third auction.com go around with three different sellers.  One didn't even go through after the winning bid was one on auction.com.  The other 2 properties, went to auction.com and my…Continue

Tags: auction.com, Nationstar

Players changed, game remains the same - Auction.com is now HomeSearch.com

Started by Kim Wennerberg Oct 1. 0 Replies

Submitted a short sale last month that is currently set to be sold in 31 days at foreclosure sale - got assigned the negotiator and the email today requiring the seller participate in the newest…Continue

Tags: online, auction, homesearch.com, auction.com, nationstar

Bankruptcy discharged Aug 2012. Should I attempt Nationstar Short Sale?

Started by Chris McGee. Last reply by BARBARA WING Sep 30. 5 Replies

In Arizona.  My client "surrendered" this investment property in AZ in his Aug. 2012 BK.  He just got notice of Trustee Sale by Nationstar (when he did his BK the loan was with BofA but evidently was…Continue

Tags: nationstar, bankruptcy

Nationstar New Policy all Private Investor Own Loans are required to use AUCTION.com

Started by Debbie Heaton. Last reply by Mike Horton Aug 19. 11 Replies

I have spent the last hour and half on the telephone with Nationstar's management in Loss Mitigation. If the loan is owned by a private investor they will require the seller to use Auction.com. When…Continue

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Comment by Barbara A. Reagan on August 16, 2010 at 8:14pm
I have a short sale with Nationstar & you are right - they have been very quick about getting back to me, have picked up their phone whenever I have called & have been, overall, much easier to deal with than some of the other banks. My problem right now is- I have a townhome listed for sale - we have taken price reductions to where we have gotten an offer. The house was listed for just under $120,000 and we got a cash offer for $110,000. Nationstar did the BPO and said that the fair market value was $119,000 so that is their counter. However, there have been 2 closings within the last two weeks - one was slightly bigger, an end unit with an extra bedroom & bath and that one sold for $120,000 with the seller paying almost $5,000 in closing costs; the other one just sold for $117,000 with the seller paying $3,000 in closing costs. I sent these two most recent comps up to the negotiator to show that the trend is going down and that at the "fair market value" we probably won't get an offer! I was told the only way to appeal the BPO's fair market value, I need to get an appraisal to support $110,000 or lower, which I don't think I can get. I do think I can get one to support a value that is lower than the $119,000 that the BPO fair market value shows. Any suggestions? Thanks.
Comment by Nate Gerard on August 16, 2010 at 2:43pm
I need a bit of guidance. I'm in MN and just submitted a short sale package including all docs and purchase agreement to Nationsatar.

The problem is that we are after the sheriff's sale and the bank is saying it is an REO. In Minnesota we have a 6-month redemption period and the property is still owned by the homeowner until the end of redemption. Other banks do short sales after the sheriff's sale but my negotiator is having a problem getting the sale to be considered. We have about 10 weeks before the end of redemption and I'm looking for a contact name/number and any successful tactics to get this moved back to loss mitigation.

Can anyone here help?

Thanks so much!
Comment by Ben Benita on June 11, 2010 at 1:29am
Lisa, I thought with HAFA there were no deficiencies allowed?
Pat and Ben (GREAT name by the way) -- that is TOTAL BS, 2 things, tell them to put that in writing, I think legally they can not REQUIRE a Seller to miss payments, also, the BEST response for being told the Seller must miss paymentsL

"Really, that is AWESOME, I can tell my clein t to quit paying you for a few months, live in the home for FREE, and then you will help him....they are going to be SO HAPPY when I tell them theat..."

Response 99 times out of 100 when you use that line:
"Uhh, I am not saying to skip payments.....bla blah blah (I am just reading from teh script my boss gave me)
Comment by Suzanne McLaughlin on June 6, 2010 at 8:59pm
I did a cash for keys offer with NationStar. However, the homeowner didn't want to move within the timeframe and lost out...It was right before Christmas...nice.
Comment by Lisa Dorsey on June 6, 2010 at 7:34pm
Has anyone had any luck getting the defeciency language out of the approvals now with HAFA ?
Comment by Pat and Ben Mullikin on March 7, 2010 at 12:01am
I was told by someone at NationStar in loss mitigation that my client's loan was a Fannie Mae loan and he had to be at least 30 days delinquent before they would consider a short sale. (He's not and doesn't want to be) Does anyone know if Nation Star will require an attempt at a loan mod befor approving a ss?
Comment by Deb Orth on February 22, 2010 at 3:43pm
One of my colleagues called me this afternoon wondering if I had heard of Nationstar's Cash for Keys program. I said it was probably a deed -in-lieu. Have any of you heard about it and if so, what is your experience?

Deb Orth
Comment by Clayton Bonjean on February 20, 2010 at 9:20am
Suzanne,

They have been fantastic, I have had 2 approvals from Nationstar. They answer their phone almost everytime, they pay 6%, and they are nice. I have one more left with them and I am just awaiting an offer. They did not ask for a cash contribution but would not waive the right to a deficiency.
Comment by Suzanne McLaughlin on February 2, 2010 at 9:15pm
Clayton, has the approval been completed? Are they asking for a commisison reduction. Do they need money from the buyer?
Comment by Clayton Bonjean on January 15, 2010 at 8:06am
Another note: these were Fannie Mae loans.
 

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